Category: Macs

Making Sense of New Devices

3 Premium iPhones for 2018 – Understanding the Distinctions
I wrote my 9/12 update to you within 30 minutes of watching Apple’s live event last week.  I realize it was a lot of information, but I wanted to cover it like a true techno journalist as if I were there.  I also tried to include only the deals that were relevant to my client base — typically the age 60+ crowd.
The first thing I want to make clear is that the less expensive XR (10 R) iPhone is by no means a “bastard child” of the 2018 iPhone offerings.   It is a premium phone being offered at $749 with 64 gigabytes of storage.   The XR is the phone that Apple expects to sell the most of this year.  To meet that demand, ordering has been delayed until October 19 so supply can be ramped up.  The two premium priced models — the Xs and Xs Max are being sold starting $999 and $1099 respectively.  They are available now.  The major differences between the XR line and the Xs line are that the Xs models have two cameras which aid in portrait photography and a higher quality screen.   For my typical client, I don’t think these features are tipping point to justify the higher price.  However, as you will read below, other factors come into play.    For most American iPhone users, my clients included, the iPhone is purchased on a 24 month, interest free installment plan with the cell phone carrier.  The cost of the phone is simply added to the bill.  In some cases, the cost of the actual service is slightly less than it was 5+ years ago.  Typical pricing on the 64 GB models would be about $31 / mo on the XR, $41 / mo on the Xs, and $45 / mo on the Xs Max.   These devices are truly computers in your pocket and priced like them, for sure.
Real Life Ordering Decision – Size Matters
I was with a client yesterday who upgraded his 2016 iPhone 7.  The cameras and screen quality were not deciding factors in his choice of the Xs over the XR.  The price difference, though $10 a month, was not seen as unbearable.   Size was the key issue.   The Xs with the screen stretched to the edges is closest in size to his iPhone 7 (6, 6s, and 8 as well).  The iPhone XR would be slightly larger.   The iPhone Xs Max is very close in size to the previous Plus iPhones (6 – 8 Plus).  My client told me — I don’t want to go bigger.  So, the Xs was ordered on a carrier financing plan and should be arriving by the weekend.
Android
If you are of an Android persuasion, keep in mind that Google’s own phone, the Pixel will be getting a refresh in early October.  I certainly think it is the best Android in terms of promised regular updates to the software.  Samsung’s Galaxy S9 and Note 9 phones are also terrific.  Motorola G6 Plus is superb for a budget phone that can be purchased for around $230.  The One Plus 6 is a solid choice, competing with the best of Samsung at a lower price (but does not work on Verizon).
iOS
iOS 12 was released on 9/17.  It is a brand new version of Apple’s mobile device software.  Should you have an iPhone 5s or later or an iPad Air or later, you should be installing it within the next few weeks.   Please make sure you have a full backup of your device before installing version 12.   I’m still exploring its features, but so far I think the Measure app is very useful for around the house projects.  If you would like professional help with installing iOS 12, please let me know.
Mac OS
The latest version of mac OS — version 10.14 is coming out next Monday – Sept 24th.  From that point forward, I will be taking upgrade appointments.  Some of my clients choose to upgrade themselves, while others have me do it for them.   I make sure you have a full backup of your system in place and a copy of the install media should the software ever need to be reinstalled.  I also take great care to update your apps if necessary.   These appointments usually last about 2 hours.
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Technology Update 9/12/18 – Apple Event Recap

New iPhones
Apple took the wrapper off of two premium iPhones today, the iPhone Xs (10 s) and 10s Max featuring Super Retina screens and better cameras than ever before.  As I shared previously, the phones feature edge to edge screens, with diagonal screen sizes of 5.8 and 6.5 inches.    Due to there being almost no bezel on the phones, the overall size of the phone is very comparable to the iPhone 8 and 8 Plus respectively.    Apple is also offering a brand new iPhone Xr, with a traditional LCD screen which also pushes to the edges of the phone. It is 6.1 inches diagonally and comes in multiple colors. The Xr offers a very good camera, whereas the Xs models offer magnificent cameras.  Pricing (64 GB models):  iPhone Xr $749,iPhone Xs $999, iPhone Xs Max $1099.   All new models do not have home buttons.  I think you can easily learn the basic functionality in a day.  However, if you demand the traditional home button, the iPhone 8 is still available at a reduced cost ($599).
Ordering opens up on Friday, September 14th for the Xs and Xs Max.  The Xr model can be ordered starting Oct. 19th.  As I mentioned before, I can order you new iPhone for you for delivery at no charge if you have me come out to set it up for you.  Please contact me.  I’ll be ready to place your orders starting on Friday.
Apple Watches
Apple announced the Apple Watch Series 4 today.  The new models offer large watch faces, while pushing the screen closer to the edges.  They will offer more accurate tracking of exercise including swimming.  Series 4 can also detect falls, enhancing your personal safety.  Furthermore, it is also designed to recognize atrial fibrillation (AFIB) and offers the owners the first over-the-counter ECG (electrocardiogram).  The new Apple watches start at $399 and can be ordered starting on Sept 14th.

New Versions of IOS and the Mac OS

New versions of the operating system for the iPhone / iPad and Mac will be available very soon.   The release dates are as follows:  iOS 12 – Sept 17.   Mac OS 10.14  – Sept 24th. If you are going to be doing the upgrade on your phone, please make sure you have a full backup.  I am available for upgrade appointments starting on Sept. 24th.     If you are uncomfortable with doing it on your own, I will ensure you have a guided and safe experience.   Let’s set something up.   The release dates are as follows:  iOS 12 – Sept 17.   Mac OS 10.14  – Sept 24th.
Macs
There were no new Macs announced today.  I expect a direct product release or another Apple event within the next month.   At that time we should see a new Mac Mini desktop (Apple’s least expensive Mac) and some lower cost “consumer” Mac laptops.   As of right now, my recommendations are the 2018 Mac Book Pro 13 ($1799) and a custom ordered 2017 iMac ($1499 for one with a real SSD hard drive).  I expect my list of “VIP approved” Macs to expand when the new models are released.

Is That E-Mail Really From You?
I got asked this question by a client recently.  And it makes me think about trust in e-mails. We all have the right to question whether e-mails are authentic. I seek the same answers. I take the security of my e-mails and client contact information very seriously. This is an excellent topic and I wrote a blog post on it.    Please click the link to read more.  theacronym.com/2018/09/12/e-mail-authenticity/

Technology Update 8/28/18

Start With a Tip
Some clients tell me, I love your updates but I only understand 1/3 of it.  One client told me recently, I just realized I have a Mac.  It’s the teacher training within me that seeks to set a high bar.  Transformations may not be instant, but it is my goal to raise your technological competence over time.  Have you ever heard your plumber, electrician, or carpenter say that to you?  That’s why I’m special and I value our special relationship. 
—-> Copy and paste text — the need comes up all the time — from one e-mail to another, from an e-mail to a Word document, from one Word document to another, or how about from a web page to an email or word document.  The sequence is very simple.   Windows:  Highlight text with mouse >> Ctrl C (on keyboard) >> Click on insertion point >> Ctrl V.   Mac: Highlight text with mouse >> Command C (on keyboard) >> Click on insertion point >> Command V.   ** Caveat:  Copying text from a web page to another application can present problems. Web based text is often heavily formatted. I have always told clients who are doing this to keep their computer’s “text editor” open to use it as a conduit.   In Windows, the built in text editor is called Notepad (part of Windows since 1985); on the Mac it’s called Text Edit.  In this workflow, you would copy the text from the website, paste it in the text editor (remove the formatting if necessary) and then copy and paste it into its destination.  Getting familiar with your system’s text editor has other benefits as well.  You may not always need to open up the large and often slow Microsoft Word.  Notepad and Text Edit handle light word processing tasks just fine.
Catalog Those Files
Occasionally, I come across a situation where a client has all of their files stored on multiple hard drives, with folders located here, there, and everywhere.  It may be a good thing to have these files spread out, but please remember to have backups of originals (ideally using multiple methods).  However, there may be times when you want to consolidate.  You may be wondering, what is where?  So that no data is lost, you really need to establish a catalog for your files.  These are not backup applications; they are solely Windows and Mac utilities for making a master catalog.  They are under $40 each.  For Windows — it’s simply Win Catalog https://www.wincatalog.com/.     For Mac — Neo Finder http://www.cdfinder.de/.   Avoid data loss!
The New iPhones Are Really Coming – September of My Years
The cat is slowly jumping out of the bag.  Apple is going to have an iPhone event in mid-September.  Like clockwork, pre-orders will start a few days later.  The new phones will begin shipping about a week after that.  So I want you to look at your current iPhone, diagonally please. You may want to get out a ruler or a tape measure.  The screen sizes of the iPhone 6, 6s, 7, and 8 are 4.7 inches.  The iPhone 6 Plus, 6s +, 7+, and 8+ are 5.5 inches.  If you have an iPhone X, you measure in at 5.8 inches.  (If you are on the iPhone SE, 4.0 inches, I doubt Apple is updating this form factor but keep enjoying the phone by all means.)  The 2018 models will all have the visual aesthetics of the iPhone X, meaning the screen will push to the edges of the phone. There will be no home button (you swipe up from the middle, bottom to get the home button functionality).  The model names are not set in stone.  There will be a “new iPhone X” measuring 5.8 inches.  This is not that much larger than the iPhone 6 – 8.  This will be the middle priced model.  There will also be a “6.1 inch iPhone.” This will be the least expensive model.  The size will be similar overall to the iPhone 6 Plus – 8 Plus.  For those who want a “large and in charge” phone, there will also be an “iPhone X Plus” coming in at 6.5 inches.  That’s almost like a small tablet if you ask me and it will be the most expensive.  Keeping these design changes in mind, you may want to pick up one of the current 8 or 8 Plus models if you want the traditional home button and do not want to take the minimal amount of time required to learn the new functions.  With that in mind, Apple is going all in with the iPhone X design motif for all.
(Sent while listening to Rodrigo y Gabriela – Look them up on the music app of your choice. Great stuff.)

Technology Update 8/21/18

Windows – Version 1809
Microsoft is in the process of finalizing yet ANOTHER version of Windows called Windows 10 1809.  This is the second new version of Windows to come across our desks this year. (Enough is enough right?) Some of you haven’t even received the previous version yet, 1803.  If you set the 120 day delay, as I instructed before, 1803 should get pushed out to you soon.  By keeping that delay in place, you will get version 1809 sometime in late 2018 / early 2019.   I think Microsoft is learning something from these upgrades.  Don’t worry, even if you are still on 1803 (or the previous 1709 for the time being), you will continue to get routine monthly security updates.    (Note:  I’m trying to delineate the language I use with you.  I’m using the word “update” to refer to minor patches or fixes and “upgrade” to refer to new versions.)
New Macs for Us
I’ve deciphered yesterday’s news from Bloomberg and the corresponding commentary.  It looks like some consumer focused Macs are coming our way soon.  By soon, I mean between any day now and October.   First I want to share that a new Mac Mini should be available in the near future.  It’s about time.  Apple hasn’t released a new Mini since October 2014.  The Mac Mini was the gateway into the Mac family.  It was sold as a small desktop computer only, about the size of a cigar box.  Customers could then plug in any keyboard, mouse, and monitor they wish.  An overpriced monitor from the Apple store was not required.  A $150 monitor from Amazon or a big box store was perfect companion.  It’s great to read that the legacy of the Mac Mini is continuing.  I doubt that the pricing will be as low as the previous generation ($499 to start), but even in the $700-999 range it will be aimed squarely at the typical client that I serve.  More importantly, it seems that Apple is going to keep the Mac Book Air line going.  I honestly think that the Air (which hasn’t changed in design since 2010) is the greatest laptop of the past 10 years (with the Lenovo Thinkpad T being a close second).  According to Bloomberg, it will continue to be 13 inches and will sport slimmer bezels.  It should be a big hit for Apple.  I wouldn’t be surprised if it starts at $999.  I think it would be a very appropriate choice for my clients.  I will provide more information down the road.
Managing Photos – iPhone and Windows
(Hope this doesn’t read like one of those “Chose Your Adventure” books.)   I have a good number of clients who are Apple all the way.  If that is you, you probably allow the iPhone to automatically upload your photos to iCloud.  Then you manage your photos in the Photos app on the Mac (while certainly using the iPhone or iPad for smaller management tasks).  A few may still choose to do things the long way, connecting your iPhone (or camera) with a cable to your Mac and then importing them into Photos or the photo manager of your choice.  The same can be done in Windows, into the photo manager of your choice as Photos is a Mac only app.  Windows and Mac users may also choose to back up their photos in duplicate to Google Photos or Amazon’s Prime Photos.   Both of these options are automatic and free with the proper apps installed.  Having an additional copy of those previous memories is never a bad idea.   However, you may wonder — what is the easiest way to manage and share my photos if I am an iPhone and Windows user?
Naturally, you could do some of this from the iPhone itself.  However, you will inevitably want to do some management tasks on the computer.  If you are backing up those photos to iCloud  Photo Library (the default option), you can best access those images at iCloud.com in your browser.  That should be your go to interface.   Of course, everyone’s use case is different.  Not all of my clients use iCloud Photo Library and I am flexible enough to support clients with varying “what works best” scenarios.
Happy computing!!

Technology Update 8/15/18

Preview
It’s the middle of August already and the busy season in the world of technology is almost upon us.  In short snippets let me cover everything that we can expect to see over the next couple of months:  new iPhones, new Pixel phones from Google, new iPads, new Macs, new Surface computers from Microsoft, a new version of macOS, a new version of iOS, a new version of Android, and a new version of Windows.  It will be a busy time for us.
Small Laptops
I admire small, highly functional laptops. Back in the day, I fondly recall owning both a 12 inch PowerBook and 12 inch iBook laptop.  Ten years ago “netbooks” were a thing.  Do you remember these $300-ish Windows laptops in 9 or 10 inch flavors?  The problem was, they were very under-powered and after a year we got tired of them.  Apple basically killed the netbook when they released the iPad in 2010 and updated the Mac Book Air later that year, with a design that in my mind became one of the greatest laptops of all time.  Apple offered 11 inch and 13 inch Mac Book Airs until the 11 was killed off in 2016.  I have clients who still love their 11 inch Mac Book Airs.  The best sub 13 inch Windows laptop in my eyes is the Thinkpad X280 (12.5 inch). However, it is a $1300 machine.  Microsoft has just come out with a small portable, the Surface Go, that aims to bridge the gap between premium portable and the netbooks.  It’s $650 for a usable configuration, which includes the keyboard.  It may not be a primary computer for all, but it’s worth checking out if you want to go small.  https://www.microsoft.com/en-us/p/surface-go/8v9dp4lnknsz
Privacy Package
Google isn’t making a lot of friends lately.  They are facing a huge fine in the EU for their practices.  This week we found out that even if you had “Location Tracking” set to off in your Google apps and services, THEY ARE STILL TRACKING YOUR LOCATION.  This is true even on Apple devices.  Another setting has to be turned off called “Web & App Activity”.  This is really shameful.  I’m not trying to single Google out for punishment either.   These concerns and others I have shared in the past have prompted me to offer a Privacy Package to clients for the first time.  At a bare minimum I will
– Install a VPN for you ($40 to $60 per year), so that all of your internet activity is hidden from your internet service provider and  your internet location is hidden the websites you visit.  It can be automatic, no complex configuration for you to mess around with.  It will work on smartphones and tablets as well.
-Set you up with a private search engine that does not collect and sell your personal information (Don’t worry, you can still use Google occasionally if needed).
Optional Services
– Another option I can set you up with is a “as private as possible” cell phone service.  You can use your existing iPhone or Android.  I will set you up on ATT.  You will have to take a new number.  However, they will not know your name or address.  $45 a month for service.
-For Gmail users only:  I can make sure you are checking your e-mail in a e-mail program instead of Gmail.com in your browser.  After all, when you are signed into Google services in your browser — who knows what they are collecting on you.  I think as pure e-mail they are fine, but can’t be trusted beyond that.
Support the Free Software You Use
My final thought for today is, we need to support the small time developers who provide free software that we use all the time and take for granted.  It would be terrible if these small operations were gobbled up large entities (and radically altered) or ceased to exist because the developer didn’t feel like the project was worth continuing.  I would suggested donating at least $5-10 once or twice year to the developers of this software that you rely on so they can stay in the game for years to come.  Most of you use one of these apps that is freely provided, but please ask me if you are not sure.   A few common apps that come to mind are
NAPS 2 – scanning software for Windows (https://www.naps2.com/)
VLC – media player for Mac and Windows – (https://www.videolan.org/)
Libre Office – alternative to Microsoft Office for Mac and Windows (https://www.libreoffice.org/)
Maintenance – system cleanup utility for Mac (https://www.titanium-software.fr/en/maintenance.html)

The Joy of Mice

I’ll briefly touch on Apple vs. Google for a moment.  At times we only see the world and the world of technology from our American perspective.  In the U.S., Apple makes itself out to be the fearless defender of our privacy.   The iPhone is totally encrypted.  iMessages are encrypted.  (iCloud backups?  Another topic for another time.)  Apple stood behind its principles of privacy so strongly that they would not unlock the iPhone of the San Bernardino shooters.  We view Google on the other hand with some skepticism.  Search for free.  Gmail for free.  Can it really be free?  How much of my data are they harvesting in exchange for free services? Putting on my international thinking cap, until yesterday, I had a different take.  Apple recently started putting iCloud data from Chinese customers on servers in China, per a request from the Chinese government.  Apple will take apps out of the App Store that offend Beijing.  Google on the other hand did not give in.  They did not bend to censorship.  Until now.  This article https://theintercept.com/2018/08/01/google-china-search-engine-censorship/  claims that Google is developing a search engine with China’s blessing that filters out terms such as human rights or Tienanmen Square 1989, for example.   The ethics of technology…… food for thought!
The Joy of Mice
Desktop users have no choice, but I frequently recommend that my laptop toting clients use a mouse as well.  Laptop trackpads can be inconsistent.  MacBooks are generally the best in that regard and while Windows laptops have come a long way, they are still in second place.  I realized this week that using a good mouse with a laptop can restore a sense of confidence while operating a portable computer.  I literally dusted off my Microsoft Sculpt Ergonomic mouse (circa 2014) and began using it.  It restored a sense of joy in computing.  How is your mouse?  Do you need a new one?  Do you want to make your laptop or desktop experience better?  Do you want to go laptop but fear the trackpad?  Here are some mice to consider with Amazon links.
Classic Intellimouse – This is Microsoft’s classic wired mouse that was recently re-released as a new product.  It is WIRED and is Mac and Windows compatible.  It has a hand friendly curved shape.   On sale now.  https://amzn.to/2O4PkgT
Sculpt Ergonomic — This is a wireless Microsoft mouse.  It could work on either Mac or Windows, but is more geared toward desktop use.  It is a large mouse and seems to fit my hand so well.    I have been told by friends this week, “I want that mouse.”  https://amzn.to/2vbC96S
Vertical — This is a newer design that makes you grip the mouse in the “handshake position.”   Proponents of the concept claim it significantly reduces hand strain.  The best of the bunch seems to be made by Anker.  Mac and Windows compatible. It’s priced to sell.  https://amzn.to/2LKkgX2
Trackball — They say once you go trackball, you never go back.  I have met people who swear by them.  The mouse does not move around on your desk.  You roll the ball to move the cursor and then click on the buttons to make your selection.  Check out the Kensington Expert (Mac + Windows, wired or wireless) https://amzn.to/2vc1bTv  or the Logitech M570 (Mac + Windows, wireless) https://amzn.to/2v9qaqG