I remember having an open ticket with Xfinity support reps from late December 2019.  After months and months, I did not hear back.  I contacted @ Comcast Cares on Twitter and got prompt feedback.   I know a lot of people have gripes with this company.  The biggest thing I have to remind myself and others is — the days of big deals are over.   Get real familiar with that price list that comes out twice a year (check your online billing if you don’t get a paper bill).  Get familiar with THAT price for your service or services, add on the necessary fees (ugh) and that is what you should expect to pay.  Promotions aren’t what they used to be.  That era of deal making is fading.  Consider other options if they exist.  Slowly I am coming to a place of peace with it.  I seriously think this company should go with a one price model like TMobile.  I think that would help to alleviate a lot of the anger.

I hear that 80’s rock song that goes  “we’re not gonna take it anymore” playing in the background.    Where is the breaking point folks?   What is your limit to how much you are willing to pay this company? 

I could have written a book (or at least an e-book) about all of the deals I negotiated for myself and clients with Comcast / aka Xfinity between 2014 and 2019. I had the method down to a science.  Just like LL Bean (a far more reputable company), Comcast has caught on to customers exploiting the system.  2020 has been the year of the crackdown.  Most of you probably have electronic billing with them.  However it’s really important to log onto my.xfinity.com with your email and password at least a few times a year because they will post the Price List at least once or twice.  Get real familiar with those prices because once these promotions get completely eliminated, which is the direction they are going in, you will pay THAT price.  Don’t forget to add in all of the JUNK FEES, like broadcast fee, sports fee, cable box fee and about 13% in taxes on the TV (not internet) portion of the bill. 

There are two key points that I want to make here, one that is reflected on the price list and one that isn’t.  1)  Effective 1/1, Comcast is imposing a “data cap” for its New England customers for the first time.  They have had these caps for the internet across the country for years.  You can also look at this as — you will not get truly Unlimited internet for the price you were promised.  Comcast claims this will only impact the 5% heaviest internet users (by data use, not your weight on the scale LOL).  I don’t know if I believe them.  The cap is going to be set at 1.2 TB (terabytes) or 1200 GB a month.  That is a lot of data.   However for a family of four that is Zooming all day during the work day, streaming TV / Netflix / Amazon Prime in their free time, and playing online video games – it is an easy threshold to exceed.   If you are by yourself and just do basic internet and email most of the time, I don’t think you have anything to worry about.  However, you will probably want to check your data usage and it can easily be done by going to this page, https://customer.xfinity.com/#/services/internet    and scroll down to the bottom.   In my household, we consistently use about 450 GB of data per month or 0.45 TB.  We should be all set, but I have seen many reports of Comcast rigging the meter against customers when the data caps are in place.  What is their end game?  Well, they are going to charge big overage charges for violators.  However, they will gladly allow you to remedy the problem BY PAYING MORE.  How kind of them.  If other markets are any indicator, you can now get “truly unlimited” internet by paying $30 more.  However if you rent a (lousy) modem from them, you can beat the caps for about $25 (modem rental plus $10 upcharge).  It’s a money grab…… because they can.

2) This one really got to me yesterday.  I received an email with a link to a price list saying that my bill would be going up effective 12/20/2020.  Since my bill came out on the 18th, the increases will take effect on my next bill.  If you are Internet only (and not under a contract), you may be seeing a price increase of $3 per month.   Sadly, TV customers are in for the real gouge!   Broadcast TV Fee (what they collect to offset what local stations charge them to transmit the channels) is going up by $5.   Regional Sports channel fee?  Going up by $2.  (Again, Comcast would say that they are simply collecting more to reflect the increase in costs of what they pay out to these networks).   The cost of your cable box will also be going up by more than $2.  So that is $9 increases right there.   However, if you have a 2nd (or 3rd) cable box in the house, that charge is dropping by $2, so the box charges may even out.   These companies can charge whatever they want, but the same fees just went up 2 years ago.  Now they are hitting us again.

What I think is so wrong is that Comcast thinks they have the right to increase the fees on customers ALREADY UNDER CONTRACT.   I agreed to a contract that expires in June 2021. I am bound to it.  There are penalties if I cancel early.  Yet they think they can change the price.  Comcast would say —  that fees can always be increased and they are not part of the contract.  This is my biggest gripe.   In January, I talked to a lawyer from Comcast about big picture issues and legislative concerns.  He gave me his personal cell phone number and said I could call him any time.  Perhaps I should do this.  Some of you are lawyers, you might be married to a lawyer, or you may just be ticked off like I am.   

How much is too much for cable services?   In areas where the phone company has fiber optic service or there is an independent  fiber choice, you may have an alternative.  Call the lawyers, call Executive Relations, and call the Retentions department.  

Give them that line that Dee Snider sang so well “We’re not gonna take it anymore!”