You may need to do something right away and can’t get the help you need that hour or even that day. I’ll try to get there as soon as I can. However, we all have situations where it just can’t wait. I want to let you know that there isn’t only one way to surf the Internet, check your email, or type a document on your computer. You must understand — and perhaps this is new learning territory for you than we can cover in depth in our next session — that there are at least 2 ways to skin a cat. Exploring the options can get you out of a jam and open mental pathways. Here are just a few scenarios……
– Comcast or Gmail e-mail: Your account can be set up in the Mail app (or Outlook) but you can also visit Gmail.com or My.xfinity.com to access a fully functional mail system in your web browser.
-You prefer to go on the Internet with Safari or Chrome: What do you do when they don’t work or become corrupted? You need a second browser at your disposal!! This could be Firefox, Edge, Vivaldi, or Brave. Chances are that the second browser is going to work. Get familiar with it.
-Time to type a document — Oh no! Microsoft Word is not working. Did you know that you can type and save basic documents in Text Edit (Mac) and Word Pad (Windows). For letters and basic writing with paragraphs they are just fine.
I want to thank those of you who have sung my praises on the Nextdoor website for your neighborhood. A new client contacted me on Friday. I did a bit of phone triage with her and allowed her to thoroughly explain her issue with a series of follow up questions on my end. It seemed like this client was working from home and regularly typed up Word documents which were carefully saved on the Desktop and another location. All of a sudden these 2 documents that were there day after day (seemed like a continuing work routine) were gone. Not in the Recycle Bin (or Trash as a Mac user would call it). Gone! They seemed like really important files. By asking some very specific questions – I determined that there were no backup copies of these files online or on external media. When I charge clients for a session — I don’t promise a guaranteed outcome. Clients pay for my time, for the consultation. However, I want to operate with the utmost integrity. When I go to see a client I want to make sure there is a likelihood of success. I told this new client that I don’t think I can help her and I’m not one to make false promises just to earn a sale. She thanked me for my honesty and said she would certainly call back when other technology needs arose. Thanks how I do business folks. A straight shooter.
I don’t know if the caller recently had a Windows update, but I will note that I recently dealt with a client that had a major update (or what I like to call an upgrade) to their operating system and lost all of their applications, but not their files. Major updates are a potential peril. Whatever the danger — if you have files you can’t afford to lose on your computer — you need a backup system and ideally more than one. You may want to employ a cloud based backup system such as Carbonite or Backblaze. A lot of you incorporate cloud based storage such as iCloud Drive (very popular with my Mac users), Microsoft One Drive or Dropbox. One thing I like about One Drive is that it will save multiple versions of a Word document you are working on and they can later be restored. Keep in mind that the iCloud, Dropbox, and One Drive are more accurately described as “file synchronization services” rather than bakcups — even though they do backup your files. I say this because if you delete the file from one device it will be deleted on the others. Finally, a physical backup is very important as well. With my clients, this takes the form of an external hard drive plugged into the computer. Using Time Machine on the Mac and File History (or Macrium) in Windows, you can have a physical backup that can be restored from in times of crisis.
What is your backup plan? Let me know if you need help coming up with one.
Small Biz Spotlight
(Unsolicited) If you don’t believe in Chiropractors, you have my permission to skip this section. I realize that some in the profession have made dubious claims. However, many of us out there feel that chiropractic care helps us feel better and move our joints more freely. If this is how you feel, please let me introduce you to Dr. Rick Araya of West Hartford, CT. Dr. Rick is a straight shooter. He doesn’t try to rope you into some $5000 treatment plan with a bunch of gimmicks. He runs his business like I run mine. If you want to pay by the visit – you can pay $45 per visit (even less if you are 65 and older). He doesn’t waste your time by doing massage, lighting candles, or any of that stuff. Most follow up visits are 5 to 10 minutes – in and out. As an advocate for senior consumers, I can’t think of a better chiropractor — if that’s your thing. To learn more – http://goodchiro.net and if you go let Dr. Rick know I sent you.
Another Apple Event
Apple is really hitting it out of the park this year. Last week there was a report of record Mac sales — powered by all models but especially the Mac Book Pro. According to Bloomberg, Apple will be holding their 3rd big event in as many months next week. They are expected to release new Mac Books this time with their own CPUs (just like the iPhone and iPad). This will be the 3rd processor transition in the Mac’s history. In 1995, they went to IBM Power PC chips and in 2006 Apple migrated to the current Intel architecture (just like PC’s). Apple feels that they can deliver a better Mac when they control the entire manufacturing process and that is just what they are doing. Are your Intel Macs junk now? Of course not. Even if you are buying a new Mac before early – mid next year you may still want to get an Intel Mac. However, Macs with Apple silicon inside will be with us soon and are here to stay. Rumor has it that Apple will continue to support current Intel Macs with updates for about 5 years from a certain date (to be announced). I don’t think this will be a painful transition.
Black Friday – Holiday Shopping
Black Friday is coming early this year. Traditional stores and online sellers are slow rolling their deals. While the discounts on Apple products may be in the low hundreds of dollars, there are bound to be terrific deals on other items. Just today I helped some clients order Thinkpad X1 and T laptops ( every bit as good as a Mac) that are normally about $2000 plus, for $999. Those deals are going to be gone by the time you read this. I will be your scout for other bargains. Keep in mind, as long as there is no wall mounting required I can help you set up most TV’s as well. For as rotten as the cable company can be, there is nothing quite like a new TV with an X1 cable box and voice remote from Xfinity. You can speak and have it take to you any channel or available movie.
5G – Here And Getting Closer
I outlined some basics on the new 5G towers a few weeks ago, but I wanted to simplify and add to it as well. Basically there are two 5G technologies being deployed in this country at the moment, sub-6 and mmWave. T-Mobile and ATT are going mostly with the sub-6, which will reach more people. Verizon is going with mmWave, which is even faster but restricted to specific spots like stadiums, stations, or a place like Times Square. Consequently, Verizon is way behind. Ultimately, all of these carriers will deploy a mix of both types of 5G towers. If you are due for a new phone, I am going to give you my opinion as to when 5G should mean something to you. This does not mean give up on your carrier or that your carrier is bad or that you need to throw out your 6 month old phone to get a 5G phone. I’ve uttered no such words. I got a real life test of 5G on the T-Mobile network in Boston last week. My wife’s 5G Samsung clocked in at double the speed of my iPhone 11. Therefore, if you are a T-Mobile customer — I would say the time to buy a 5G phone (again if you are phone shopping) would be as soon as these iPhone 12 models come out. Then you will have a mix of low end phones like the Revvl 5G, or the Samsungs, and the iPhones to choose from — all with 5G. ATT is at the middle of the pack. Their 5G is not as widely deployed as T-Mobiles, but they are getting there. If you still want to save some money by buying that iPhone SE, go for it. But by 2021, early next year, I think you should definitely be considering a 5G phone if you are phone shopping. With Verizon, on the other hand, I think there is no rush to get a 5G phone — probably until the 2nd half of next year. Ultimately, two years from now, Verizon may end up having the best 5G network. Slow and steady wins the race? We hope or they hope! Rumor has it that only the super expensive iPhone 12 Pro Max model will even be able to communicate with Verizon’s mmWave towers. The other 3 models coming out this fall will not. If I were a Verizon customer, 5G wouldn’t even be a part of my thought process yet. (And yes, you can still buy any of the other iPhone 12 models to use with Verizon’s existing network.)
Fall Is Peak Season For Technology
Fall is the busy season in my business and in the world of personal technology. We will see new iPhones before the end of October, perhaps in two separate launches for the 4 models expected to be released. New Apple Watches as well as iPads (possibly) will be coming out next week from Apple. There will be brand new computers from Microsoft, including a reported “moderately priced” Surface laptop. Wait there’s more! Apple is coming out with a brand new macOS 11 which is supposed to be the biggest deal for the Mac in 20 years since OS X came out. Finally, ioS 14 / iPad OS 14 will be here quite soon. Let’s make sure you have a backup first. And for my students in the back of the class, if you have a 5+ year old Verizon flip phone (iPhone 5s or 5c too), it’s time to get a new one. Verizon is retiring its old calling network on 12/31/2020. Your old phone will be a paperweight. What a season we can have together — I’m looking forward to being there for you, every step of the way! Now you know why I get excited about the fall!!
How are you? Staying during this heat wave? I am open for business and look forward to my sessions with you this week whether in person or virtual. Did you know that you might have $43 in Junk Fees on your cable bill? Read on to find out…..
Clearing Out Those Computer Gremlins
Here is some good and simple advice for you. While it’s very convenient to let the computer go to sleep, so that you get all of the updates and can wake it up quickly — SHUT IT DOWN COMPLETELY — ONCE A WEEK. It can be for a few minutes. It can be overnight, your choice. But just completely shut it down. I think that will just help to clear all the cobwebs and gremlins out. It’s good therapy for the device. You can even do this with your smartphones and tablets. Give them a complete shut down, at least once a week.
Comcast B.S. Fees
(And by B.S. — I mean big secret). In is unbelievable what they are allowed to get away with. I was explaining this to a customer recently, but if you have 3 services with Comcast / Xfinity (or even just TV + internet) you are probably paying about $43 in extra fees that they never tell you about up front. Here is a breakdown of those fees:
1) there is a $14.95 broadcast TV fee (this is the fee they charge for re-transmitting local channels like local CBS, local NBC, local FOX (which is different than FOX NEWS which a paid cable channel), local ABC, local PBS (CPTV), and a few others. In the past local stations did not get paid by the cable company, but if my brain serves me correctly there was a legal / regulatory decision about 10+ years ago that made this possible.
2) Whether you watch sports or not (and if you do there will be baseball, basketball and hockey starting in about 1 week) — there is a Regional Sports fee of $8.75 per month. They have a few packages that don’t have sports but if you type in the channel # or say “ESPN” to the voice remote, and it comes up, you have the sports channels
3) for your Xfinity Gateway — that is your modem / router / phone adapter , the white box…they charge a monthly rental of about $14
4) They also now charge about $5 per month for your primary cable box. It used to be free. They also charge about $10 each for additional digital outlets (TV’s) but I am not factoring that in here. For now you can save on that fee by using a Roku as your cable box. They are not charging for that YET.
The only one of these fees you can truly avoid is #3. You can buy your own modem. A decent one like the Netgear CM700 is about $110 give or take plus a router.. However, if you have phone services with Xfinity, you will need a modem that supports this. Those modems cost more. Those could be $200-250 with wireless router functionality built in. Or $100 for a modem plus voice (current Best Buy price) + a router of your choosing. Decent single routers are usually $100 to $200. If you do the math on $14 per month, you would generally see that owning your own equipment pays for itself in 2 years or less. However, if you are prone to a lot of electrical surges and cable outages (which I do not experience) – it may be worth paying that $14 a month. Personally speaking, I have owned my own modem / router since 2012 and I have never looked back. I replaced the equipment with a new modem and router in 2018.
If you have a different cable or home telecom company — check your bill. How many B.S. fees do you have?
I represent about an equal number of Windows vs. Mac clients. A few are iPad or Chromebook only. I just wanted to say that if you are not absolutely locked in to particular apps on the Mac or you might be turned off by some of Apple’s decisions with the Mac or leery of the upcoming processor transition — you could probably do really well with a solid business class Windows desktop or laptop. Excluding any possible discounts or outlet purchases, I think you can get a nice system for $800 to $900. These computers cannot be purchased in stores. I know how to order them and have been doing so for years. The kind of computers I have in mind are often repairable and upgradable — serviceable is the word I am looking for. There is a reason why the State, the big hospital systems, and big insurance companies buy these computers by the hundreds (if not thousands) — they stand the test of time. They’re not buying Macs. It’s just something to keep in mind. With that said, I have helped Mac clients switch to Windows and Windows clients switch to Mac. I am a versatile provider of technology consulting services, with no preconceived notion that one platform is best for all clients.
Not Everyone Gets The Same Priority
I am talking about data prioritization with your cell phone plan. I have touched on this in the past, but I wanted to revisit it. Did you know that some of you might have prioritized data with your carrier and some of you may not? There is an order of data — when on a congested tower — where some users will be given preferred access and others may be slowed down or get slowed down to a crawl. (Prioritization is different than being capped or throttled. A cap would be — you get 5 GB of total data per month and you are totally cut off after that. A throttle would be — we limit all traffic to 5 mb/s even if you can get a faster speed in theory. Some plans are throttled to a very slow speed after reaching the cap.) But what I really wanted to address here is the idea of prioritization. You might be out and about trying to book a restaurant order or launch the Maps app or even buy some clothing for quick online pickup — then your phone just slows to a crawl. It’s possible that you are being deprioritized. There may be a lot of other users on that tower with priority over you. There is a good chance that it won’t happen to you. It might be congestion, however you just might not have the “top banana” priority. I haven’t heard of it happening a lot locally, but there are definitely parts of the country that are oversaturated on Verizon towers, ATT towers, etc. They have no choice but to route traffic with a certain order.
Let me just state a couple examples to help you clear up the confusion. If you get a monthly bill and you are on an older Verizon / ATT plan and you get like 2 GB of data per month, 4 GB, 8 GB — you are prioritized. If you have the first tier of Verizon’s new unlimited plans known as Start or Go unlimited – you are always deprioritized. Again, it may never be a problem for you. I just want you to know. The next level of Verizon’s unlimited plans tells customers they can be deprioritized after 25 GB of use (which is probably a lot more than most of you would use in a given month). Prepaid plans are generally always deprioritized, although ATT Prepaid has some exceptions.
Comcast Sticking It To Us
I don’t know if you noticed this with your December Comcast bill, but I wasn’t too pleased to see what they are doing effective 12/20/2019. Although I am under an existing contract for a guaranteed price for my internet and TV through May 2020 — my fees will be going up. I believe they can raise the fees portion of the bill even if you are in a contract. If you are not in a contract, your fees will definitely be going up. So here is the damage — Broadcast TV fee (designed to capture what local stations charge Comcast for transmitting their feeds to us) $10 to $14.95, TV box fee (charge for that 1st cable box) $2.50 to $4.60, and the remote fee is going up from $0.18 to $0.40. So this looks like an additional $7.27 if I did the math correctly. Are the retransmission fees that Comcast is charged by the local stations going up? I don’t know. I also know that prices of most internet packages are going up $3 per month, however, I don’t think this applies to me as I am in a bundled promotion. More and more people are cutting the cord and going with internet only. Comcast is looking to make up for their loss in subscribers one way or another. For a lot of customers in Connecticut, there isn’t much choice outside of areas where Frontier has fiber optic service. The non-Fiber frontier service is pathetic. There really is no alternative but Comcast. Some of you have the ability to choose Go Net Speed. They are available in limited parts of West Hartford and the New Haven area. Hopefully they will be rolling out beyond their existing footprint soon. A great choice for Internet only!
Best of 2019
I used to write this up in more of a newsletter format, but I just wanted to give you a brief sampling of some of the best products and services I worked with all year.
Best Premium Smartphone: iPhone 11 — Apple really got this one right and they lowered the starting price by $50. It’s an easy choice for iPhone owners
Best Mid-Range Smartphone: Google Pixel 3a — Google brought out these phones mid-year that were in the same spirit as their old Nexus phones. They are under $400 with a lot of premium features and they still have a headphone jack. I hope we see a Pixel 4a in 2020. We may also see an iPhone SE 2 or iPhone 9 sold in this price range next year.
Best Laptops: Unfortunately — I can’t say that any Apple laptops are among the best of 2019. However I really like 2 product lines the Lenovo Thinkpads and the Dell Latitudes. Specifically I am a fan of the Thinkpad T490, E490, and X1 Carbon 7. In terms of the Latitudes, I favor the 5000 and 7000 series. They are solid, have great keyboards, and are built for the long haul.
Best Desktops: I still like the 2018 Mac Mini and hope Apple keeps it updated for years to come. I am also partial to Dell’s Optiplex and Lenovo’s Think Centre desktops, properly equipped of course.
Best Backup Service: Keep in mind that iCloud, Dropbox, or One Drive are not true backup services. They are online file synchronization services. This means that if you delete a file it will be deleted in other places. You should have an opportunity to restore the deleted file within a period of time. I still love all of those services but they are not true backups. If you have a lot of data that you can’t afford to lose, I highly recommend Backblaze or Carbonite. Either service is $6 / month for personal use.
Do I need to do the updates? is a common question I get from clients. Well, they are pretty hard to avoid in many instances. Software updates to our devices bring us feature improvements (or new features), security and stability fixes. Due to the fact that I deal primarily with an older client base, new features don’t tend to WOW “Bobby from Southington” that much. However, one new feature that I think is pretty cool is that iOS 13 now offers a light mode and a dark mode. It can even automatically switch between the 2 at night which is very easy on my eyes. The Mac and Windows operating systems had a dark mode previously. Primarily, I think updates are important because they patch holes that attackers can use to penetrate your system. I try to be consistent in the language I use with you. Updates are the little fixes that come out all the time, for example 13.1.2 that just came out for iOS and iPad. Upgrades are the major new versions of the operating system. For Macs and iOS devices — these come out once a year. Windows has been rolling out 2 new versions of Windows per year since 2017 — which is one version too many. I usually put my Windows clients on a delay when possible. In general, I like the idea of setting devices to update automatically. Set it and forget it (no I did not pay for the trademark!).
Updates Can Wreak Havoc
Though Windows 10 has generally been very stable for my clients since it launched in July 2015, there have been more than half dozen new upgrades / new versions of Windows 10 released since then — all called Windows 10. HOW CONFUSING RIGHT? I think that a Windows 10 upgrade has only trashed a client’s computer three times and two of those times were with the same client. Sad, but true. I think their PC was never really meant to be supported by the manufacturer for Windows 10 in the long haul. I am not a commissioned salesperson, but that is why I always recommend letting me order a business class Windows computer for you. My wife has been using a Dell Optiplex desktop — purchased in 2008 — with upgrades to hardware over the years — to this day. It has gotten all the new versions of Windows 10 since 2015. Minor updates can cause problems too. On October 4th, Microsoft pushed out an update for Windows 10 that was supposed to improve Internet Explorer (who uses that anymore?) and printing functions. Unfortunately, it blocked printing for a small but ticked off percentage of Windows users including one of my clients. An update to the update was put out on October 7th to fix this. Are you keeping score at home? Good, because I’m not. 🙂
Be Careful About the New Version of Mac OS Released Yesterday
Mac OS 10.15 – code named Catalina – was released yesterday. I often tell my Mac clients, with compatible Macs (2012 and newer in this case) to upgrade. It doesn’t have to be right away but within the first couple months is fine. I also make myself available to clients to manage the upgrade for them and make a backup of the installer. Things can go wrong and most feel that a 2 hour appointment for this is well worth it. However, for 10.15 I am pumping the brakes and telling you to do the same — IF — you have a lot of software on your computer dating back years. Mac OS 10.15 does not support 32-bit Mac apps. These are usually apps that are more than 5 years old that have not been updated recently. Those apps may be very important to you. If so, hold off on 10.15. Microsoft Office 2016 will be fine. All current Apple apps are fine. However, your case may be the exception. Reach out and ask for help if you think you may have an issue. OS 10.15 will be great, but you may want to give yourself time to work out alternatives.
My advice for you this week is to be very careful about clicking links or attachments that come in an email or other form of electronic message. If you are expected these items, that is one thing. But if the attachments or links seem out of the blue — this is a red flag! They can easily create a malware infection on your device. In terms of links, one thing that you can often to depending on the email program or devices is point to the link or press and hold on it (iOS) to reveal the true websites. You may be able to right click on the link (computer) and copy the link address. Then you could paste the address in Word or another word processor so that you can see it in print before clicking on it. Not a bad idea. If the true address doesn’t match what you are looking for — steer clear.
Additionally, decide very carefully whether you want to click on ads you see in your browser. You shouldn’t really see that many of them because I have installed an ad blocker in the browser for nearly all of you. Go to a well known technology news site — cnet.com . Unfortunately, they are known for displaying a ton of ads. If you see a lot of ads on their page, it means that you do not have an ad blocker installed. Being properly protected against malicious ads should be something to add to your list for our next visit.
Mac Security Woes
I didn’t want to bother all of my Windows clients with this update that I sent out late last week, but I thought you would be interested to know that all of the malware, browser hijacks, or whatever you want to call these intrusions I have dealt with this year have been on Macs (and in one case on a Chromebook). None have been on Windows PC’s. Here is a link to the blog post I wrote. https://theacronym.com/2019/09/06/a-note-on-mac-security/
You know you can get objective advice from me. I got a good response to my “best computers” segment awhile back. I think the best desktop for the kind of consumer that I serve is the 2018 Mac Mini, with a keyboard, mouse, and monitor (which need not cost more than $150), of your choosing. The better Dell Optiplex and Lenovo Think Centre Desktops are close seconds. The best laptops are the Thinkpad T490 and the Thinkpad X1 Carbon, with the Dell Latitude 7000 series being right up there too. The Latitude 5000 series (which I am typing this on), Thinkpad L and E series are just a degree under that. The 2016 – 2019 Mac Book laptops have not been up to Apple’s past standards even if failures are happening in 10% of cases or less. The main problem is the keyboard. I can type on it just fine. I have grown warm toward the sound, but the concern is dust and debris getting underneath. Apple has put out a warranty on these keyboards for 4 years including the 2019 models. The Apple store will not tell you this. I am being straight with you. I am telling no one to junk their computers or switch, though I help Windows to Mac and Mac to Windows switchers all the time. Apple is expected to go back to the old style of keyboards next year (and possibly with a high end laptop model by the end of this year).
Still Going Good With T-Mobile
My wife and I have now been with T-Mobile for 6+ months. I have never had a major complaint. I did take one trip into Litchfield County where I lost service for about 1.5 miles several months ago. If I spent a lot of time in rural areas I may have more of a problem, but that is not representative of my travel patterns. T-Mobile will be adding many band 71 (600 mhz) towers to the Hartford area which will help increase coverage, especially in buildings. iPhone XR and later and the latest Androids support band 71. Pricing was “a little better” than Verizon when I first reported to you on the transition but there were added benefits like higher data limits than the plan we had previously. Earlier this summer, we scored a major coup. Due to my wife being age 55+, we were able to change our plan to the Magenta Unlimited 55. We got the same unlimited data at $70 per month, inclusive of taxes and fees, for 2 lines. Wow! The coverage from Verizon might be a little better, but it is not 2x the price better. They are in our rear view mirror. T-Mobile also offers Veterans’ plans, as do some of the other carriers.