You may need to do something right away and can’t get the help you need that hour or even that day. I’ll try to get there as soon as I can. However, we all have situations where it just can’t wait. I want to let you know that there isn’t only one way to surf the Internet, check your email, or type a document on your computer. You must understand — and perhaps this is new learning territory for you than we can cover in depth in our next session — that there are at least 2 ways to skin a cat. Exploring the options can get you out of a jam and open mental pathways. Here are just a few scenarios……
– Comcast or Gmail e-mail: Your account can be set up in the Mail app (or Outlook) but you can also visit Gmail.com or My.xfinity.com to access a fully functional mail system in your web browser.
-You prefer to go on the Internet with Safari or Chrome: What do you do when they don’t work or become corrupted? You need a second browser at your disposal!! This could be Firefox, Edge, Vivaldi, or Brave. Chances are that the second browser is going to work. Get familiar with it.
-Time to type a document — Oh no! Microsoft Word is not working. Did you know that you can type and save basic documents in Text Edit (Mac) and Word Pad (Windows). For letters and basic writing with paragraphs they are just fine.
I want to thank those of you who have sung my praises on the Nextdoor website for your neighborhood. A new client contacted me on Friday. I did a bit of phone triage with her and allowed her to thoroughly explain her issue with a series of follow up questions on my end. It seemed like this client was working from home and regularly typed up Word documents which were carefully saved on the Desktop and another location. All of a sudden these 2 documents that were there day after day (seemed like a continuing work routine) were gone. Not in the Recycle Bin (or Trash as a Mac user would call it). Gone! They seemed like really important files. By asking some very specific questions – I determined that there were no backup copies of these files online or on external media. When I charge clients for a session — I don’t promise a guaranteed outcome. Clients pay for my time, for the consultation. However, I want to operate with the utmost integrity. When I go to see a client I want to make sure there is a likelihood of success. I told this new client that I don’t think I can help her and I’m not one to make false promises just to earn a sale. She thanked me for my honesty and said she would certainly call back when other technology needs arose. Thanks how I do business folks. A straight shooter.
I don’t know if the caller recently had a Windows update, but I will note that I recently dealt with a client that had a major update (or what I like to call an upgrade) to their operating system and lost all of their applications, but not their files. Major updates are a potential peril. Whatever the danger — if you have files you can’t afford to lose on your computer — you need a backup system and ideally more than one. You may want to employ a cloud based backup system such as Carbonite or Backblaze. A lot of you incorporate cloud based storage such as iCloud Drive (very popular with my Mac users), Microsoft One Drive or Dropbox. One thing I like about One Drive is that it will save multiple versions of a Word document you are working on and they can later be restored. Keep in mind that the iCloud, Dropbox, and One Drive are more accurately described as “file synchronization services” rather than bakcups — even though they do backup your files. I say this because if you delete the file from one device it will be deleted on the others. Finally, a physical backup is very important as well. With my clients, this takes the form of an external hard drive plugged into the computer. Using Time Machine on the Mac and File History (or Macrium) in Windows, you can have a physical backup that can be restored from in times of crisis.
What is your backup plan? Let me know if you need help coming up with one.
Don’t put your gear on top of other devices that are charging. If your laptop is charging at night, don’t leave your phone or anything electronic on top of it. I think this would apply to other mechanical devices as well. I developed a bad habit of placing the Seiko watch I got for my Big Birthday earlier this year on top of a closed laptop at night. Well well, the watch became demagnetized. It’s in the shop now. 😦
I am trying my best to weather the Covid 19 storm and also prepare for possible changes in operations once the weather gets colder. I am doing about 2/3 of appointments in person right now, but if we have to go mostly remote, let’s make sure we are prepared. With the vast majority of you, we are already set up to do Quick Assist (Windows) or Team Viewer and Zoom (Windows or Mac). If for some reason you think you are not set up to do a remote session with me, I can help you get set up at no charge by phone or when I am in the area.
I describe myself as someone who provides I.T. consulting and tutoring with a teacher’s heart. After all, I was once a certified teacher and have a Masters in Education. (And would you believe I am getting calls to come back in for school based positions? I told them, no thanks! I am not working in a classroom and jeopardizing my clients’ health.) I try to incorporate a teacher’s spirit in what I do. This makes me so different than the I.T. Guy from the big box store or some nerd driving around in a VW Bug.
I have gotten a great feel for how older adults learn and process information. The teacher in me believes in high standards and expectations. I want to take you into expanded portals of possibility. You might think your potential is at ground level. I have my sights set on the stars. I think if we end up somewhere in between, you will be able to get a lot out of your technology.
One of my goals going forward is to help you simplify routines through sequences of brief, memorable steps. When working with a client recently, I broke down emailing scanned documents to
Keyboard shortcuts are another way to simplify tasks.
Want to create a new folder for your files?
In the File Explorer (Finder – Mac), create a new folder by pressing Ctrl (Cmd – Mac) Shift + N