Category: Current Events

Review of Apple’s Big Event | Time for New Phones and Tablets?

This event has already been reported in the mainstream media, usually in snippets and soundbites. Clients have already asked me to clarify the confusion. I wanted to break their “state of the state” address into a very specific focus for you — 1) What it means for your Macs, 2) What it means for your iPhones / iPads, and 3) What it means for iTunes. Feel free to print this out or save this e-mail or share with your Mac / iOS using friends. This info will still be valid in the fall and ongoing.

Apple held their WWDC keynote address on Monday. Aside from a new Mac Pro desktop (which is intended for designers, people in video production, and engineers — users outside my typical client demographic), this event was all about software. Like clockwork, Apple is coming out with a brand new version of iOS and macOS. These are the BIG annual upgrades that I often tell you about. They will be available in the late summer / early fall. These will be known as iOS 13 and macOS 10.15. Apple is essentially “forking off” the software for the iPad and calling it iPadOS. This will be coming out in the fall for existing, compatible iPads as well. As I told one client today, ALL OF THE NEW SOFTWARE WILL BE FREE. These new editions of the respective operating systems offer guidance as to which Macs and iOS devices will no longer be supported.

For the Macs that you need to know about — macOS 10.15 will support
Mac Book Pro – 2012 and later
Mac Book Air – 2012 and later
iMac – 2012 and later
Mac Mini – 2012 and later
*Usually my rule of thumb is, when it’s the first version of the macOS that does not support your Mac — you have a little time.  Once its the next full year and it’s that second version of the mac OS that doesn’t support your system — you really need to get a new Mac.  (For example, if you have a 2011 Mac Book Pro (and some of you do), macOS 10.14 (2018 version) was the first one your Mac did not support.  If this Mac is still in operation, you should be thinking about a new Mac once the new software comes out in the fall. Take a deep breath, you don’t have to make a purchase exactly on that date.)  Of course, this only applies if you are going to stay with a Mac.  Alternatively, you can upgrade to a new computer whenever you want.  If your Mac is getting slow or if it fails, you may not be waiting until the end of its software life cycle.
 
As for the iPhones and iPads 
iOS 13 / iPad OS will support
iPhone SE and later (the 2015 iPhone 6s and 6s Plus are not included).  iPhone 7 and 7 Plus are OK.
iPad Mini 4 and later
iPad Air 2 (2014 model) and later
*With the iPhones and iPads, you can see they are not supported as long as the Macs.  This is just my personal opinion, but I think that when these device are no longer supported it’s time to get an new device.   So, you can see essentially, that the iPhones and iPads are 4-5 year devices (from initial release).  They may break; you may be unhappy with the performance, so in that case you can upgrade on more frequent intervals if needed.   From this compatibility / obsolescence schedule, I hope you can see that there is no point in buying a 2 or 3 year old iPhone.  That’s why the carrier or Apple are offering them for next to nothing.   I think it’s a sin that Verizon stores were recently offering the 2015 iPhone 6s for “0 dollars”. They are selling paperweights!   I know many of you have iPhone 6 or 6s models or even the original iPad Air.  It’s time to start thinking about upgrading.   And, you can certainly wait until one of the new models comes out in the fall.

iTunes is Going Away – Sort of 
One of the other big announcements was that Apple is replacing iTunes in macOS 10.15 with 3 apps — Music, Podcasts, Apple TV.   Most of the music synchronization, purchasing, organization, and iOS device management will take place in the Music app on the Mac.  Windows users — do not fear.   iTunes will still be available and remain your destination for all of these tasks on the Windows platform for the foreseeable future.

Technology Appetizers

Welcome to this week’s installment of my Update.  Hope you’ve enjoyed the La Croix seltzer.  My servers will be around with the technology appetizers for you.   Oh, here comes the first one….
1. Samsung’s new S10 smartphones (S10e, S10, S10+) appear to be selling well.  As I mentioned before, if you are sick of the iPhone or want to try a phone of that caliber with a slightly different look and feel — this would be the one to grab.  In general, my clients are iPhone users.  However, there are some Android enthusiasts among us.  Others simply don’t want to get involved with Apple products or prefer an Android phone (like the Galaxy S) for very specific reasons.  The two that I can think of are — better voice dictation (no doubt) and better cameras in some instances.   I am glad Apple has followed their lead by offering promotions (either directly or through carriers) if you buy a new iPhone and trade an old one in. In a mature industry, Apple can’t sit on its hands.
Oh boy, this tray looks a little stale.
2. Password Problems:  I’m still coming across customers who are using weak passwords or who don’t take password security seriously.  It’s really frustrating after I keep bringing up this topic over and over again.  Passwords should be different for EVERY WEBSITE.  Sensitive passwords should be changed at least every 6 months.  If you have trouble coming up with one, start with a secure “base” for each website and add a unique ending to each one.   Think of something that is easy for you to remember but hard for others to guess.  A password manager (whether manual or electronic) is critical.  Some of you use browser based password managers — in Safari, Chrome, or Firefox.  The teacher in me will give you a passing grade for that.  Take advantage of the features offered, such as when they suggest a secure password.  Make sure you know how to look up the passwords in the browser.  Better yet, if passwords really matter to you, use a paid password manager such as 1Password or Last Pass.   If you are at the back of the class, you are using a paper based password manager.  At the very least — keep this organized.  
Look here comes another round of…..
3.  Apple News:  Apple had their event on Monday.  Some analysts have called it a big dud.  One thing is for sure, Apple is getting deeper into the media business.  They are now offering Apple News + on iPhone, iPad and Mac.   It will cost $9.99 / mo after the free 1st month.  You will get access to leading newspapers like the WSJ and LA Times along with a library of major magazines.  Major papers such as the NY Times and Washington Post have declined to participate.   However, the real entree was Apple TV+.   This umbrella service will include Apple’s existing catalog of TV shows and movies for rent, plus original programming (similar to Netflix), plus easy access to cable channels and premium channels.  It will not only be available on Apple TV boxes (overpriced with a terrible remote if you ask me) but also on other streaming boxes like Roku (great) and smart TV’s.   It all sounds very exciting.  It could very well be the ultimate portal for cord cutters.    But — there’s a big but — what is the price?
They didn’t say. What?  That will be mentioned later.   And this was an Apple event?    It seems so half baked.  I think they are still making their content deals with the various channels and content providers.  It wasn’t all ironed out yet.   It will be very interesting to see how competitive they are with You Tube TV and Hulu Live TV — the leaders in the clubhouse that charge $40 to $45 per month.    One thing is certain, Apple wants to make this available to as many people as possible and not only those who own Apple hardware.  Let’s wait and see.
Hope you have a safe drive home.  Thanks for stopping by this little gathering.

The Ethics of Cell Phone Buying

New Year – New You

What would you like to improve in your technology picture this year?  How can I help you get more out of your devices and services?  What would you like to learn? Some areas that clients have mentioned to me already include:

-Using a password manager (finally)

-Breaking free of cable TV

-Learning how to use streaming video services (ie. Netflix + Amazon Prime)

-Upgrading the 4 or 5 year old iPhone / iPad to a newer model

-Upgrading to a new Mac now that Apple has released new consumer level models for the first time in years

Please let me know how I can partner with you on this journey.  I am ready and willing to be deployed. 

Cord Cutting Intro – Wrap Up

We had some substantial discussions about cord cutting over the past two weeks as a result of my Parts 1 and 2 e-mails on this topic.  Don’t hesitate to ask me about your situation.  I think the cord cutting movement will experience major growth in 2019.  One of our local talk radio shows, which usually has a political focus, devoted 3 hours to the idea of breaking free from these $200+ bills last week.   The bottom line is, I think it is possible to get down to an Internet + cord cutting TV service combination for about $110 a month (approx $70 + $40).  As for home phone — you may choose to go without, you can move it to a service like Magic Jack (as I have done $40 / year), or even move that number to the phone company.   And just remember, if you are not ready to be a cord cutter yet — you can always be a streamer.  Trying to drive a hard bargain and cutting features to save money on your existing cable package is another option.  Contact me for a cord cutting assessment. 

And on to this week’s feature —

The Ethics of Cell Phone Buying

You can buy your new smart phone from the Apple Store.  You could go direct through Android device manufacturers like One Plus, Google, or Motorola.  Buying an unlocked phone on Amazon may be an option too.  Best Buy sells a handful of unlocked phones and also ones connected with carriers like Verizon and ATT.  However, a significant percentage of customers (my clients included) go to one of their carrier’s stores.  If you might want to change your plan or take advantage of carrier specific promotions, shopping at an ATT Store, Verizon store, or T Mobile store may be the way to go.  I’m not telling you that you should or shouldn’t.  One thing I can say in their favor is that the salesperson jobs there are career positions.  These are not traditional retail (ie. Apple) or big box store jobs that pay at a level where the worker needs to work 2 or 3 jobs to possibly survive in the community where the store is located.  The sales professionals in carrier stores are commissioned.   You may have never known this, but if you purchase your phone there the salesperson will not make much of a commission unless you buy a few accessories with your phone.  It seems weird to me, because the acquisition of a customer who will pay bills month after month has to have value to the company.  However, this is the way compensation works.  Very often, we do purchase accessories with our new phones.   A case, car charger, and screen protector can be very helpful add-ons.    On the other hand, you may be like me.   You might be the type to buy your phone accessories from Amazon that they don’t have in carrier stores.  That’s ok too.  All I am saying is that this is food for thought.  If you shop for phones in your carrier’s store, it is a good idea to consider buying your accessories there.  You won’t have to wait for them either. 

Making Sense of New Devices

3 Premium iPhones for 2018 – Understanding the Distinctions
I wrote my 9/12 update to you within 30 minutes of watching Apple’s live event last week.  I realize it was a lot of information, but I wanted to cover it like a true techno journalist as if I were there.  I also tried to include only the deals that were relevant to my client base — typically the age 60+ crowd.
The first thing I want to make clear is that the less expensive XR (10 R) iPhone is by no means a “bastard child” of the 2018 iPhone offerings.   It is a premium phone being offered at $749 with 64 gigabytes of storage.   The XR is the phone that Apple expects to sell the most of this year.  To meet that demand, ordering has been delayed until October 19 so supply can be ramped up.  The two premium priced models — the Xs and Xs Max are being sold starting $999 and $1099 respectively.  They are available now.  The major differences between the XR line and the Xs line are that the Xs models have two cameras which aid in portrait photography and a higher quality screen.   For my typical client, I don’t think these features are tipping point to justify the higher price.  However, as you will read below, other factors come into play.    For most American iPhone users, my clients included, the iPhone is purchased on a 24 month, interest free installment plan with the cell phone carrier.  The cost of the phone is simply added to the bill.  In some cases, the cost of the actual service is slightly less than it was 5+ years ago.  Typical pricing on the 64 GB models would be about $31 / mo on the XR, $41 / mo on the Xs, and $45 / mo on the Xs Max.   These devices are truly computers in your pocket and priced like them, for sure.
Real Life Ordering Decision – Size Matters
I was with a client yesterday who upgraded his 2016 iPhone 7.  The cameras and screen quality were not deciding factors in his choice of the Xs over the XR.  The price difference, though $10 a month, was not seen as unbearable.   Size was the key issue.   The Xs with the screen stretched to the edges is closest in size to his iPhone 7 (6, 6s, and 8 as well).  The iPhone XR would be slightly larger.   The iPhone Xs Max is very close in size to the previous Plus iPhones (6 – 8 Plus).  My client told me — I don’t want to go bigger.  So, the Xs was ordered on a carrier financing plan and should be arriving by the weekend.
Android
If you are of an Android persuasion, keep in mind that Google’s own phone, the Pixel will be getting a refresh in early October.  I certainly think it is the best Android in terms of promised regular updates to the software.  Samsung’s Galaxy S9 and Note 9 phones are also terrific.  Motorola G6 Plus is superb for a budget phone that can be purchased for around $230.  The One Plus 6 is a solid choice, competing with the best of Samsung at a lower price (but does not work on Verizon).
iOS
iOS 12 was released on 9/17.  It is a brand new version of Apple’s mobile device software.  Should you have an iPhone 5s or later or an iPad Air or later, you should be installing it within the next few weeks.   Please make sure you have a full backup of your device before installing version 12.   I’m still exploring its features, but so far I think the Measure app is very useful for around the house projects.  If you would like professional help with installing iOS 12, please let me know.
Mac OS
The latest version of mac OS — version 10.14 is coming out next Monday – Sept 24th.  From that point forward, I will be taking upgrade appointments.  Some of my clients choose to upgrade themselves, while others have me do it for them.   I make sure you have a full backup of your system in place and a copy of the install media should the software ever need to be reinstalled.  I also take great care to update your apps if necessary.   These appointments usually last about 2 hours.

Technology Update 9/12/18 – Apple Event Recap

New iPhones
Apple took the wrapper off of two premium iPhones today, the iPhone Xs (10 s) and 10s Max featuring Super Retina screens and better cameras than ever before.  As I shared previously, the phones feature edge to edge screens, with diagonal screen sizes of 5.8 and 6.5 inches.    Due to there being almost no bezel on the phones, the overall size of the phone is very comparable to the iPhone 8 and 8 Plus respectively.    Apple is also offering a brand new iPhone Xr, with a traditional LCD screen which also pushes to the edges of the phone. It is 6.1 inches diagonally and comes in multiple colors. The Xr offers a very good camera, whereas the Xs models offer magnificent cameras.  Pricing (64 GB models):  iPhone Xr $749,iPhone Xs $999, iPhone Xs Max $1099.   All new models do not have home buttons.  I think you can easily learn the basic functionality in a day.  However, if you demand the traditional home button, the iPhone 8 is still available at a reduced cost ($599).
Ordering opens up on Friday, September 14th for the Xs and Xs Max.  The Xr model can be ordered starting Oct. 19th.  As I mentioned before, I can order you new iPhone for you for delivery at no charge if you have me come out to set it up for you.  Please contact me.  I’ll be ready to place your orders starting on Friday.
Apple Watches
Apple announced the Apple Watch Series 4 today.  The new models offer large watch faces, while pushing the screen closer to the edges.  They will offer more accurate tracking of exercise including swimming.  Series 4 can also detect falls, enhancing your personal safety.  Furthermore, it is also designed to recognize atrial fibrillation (AFIB) and offers the owners the first over-the-counter ECG (electrocardiogram).  The new Apple watches start at $399 and can be ordered starting on Sept 14th.

New Versions of IOS and the Mac OS

New versions of the operating system for the iPhone / iPad and Mac will be available very soon.   The release dates are as follows:  iOS 12 – Sept 17.   Mac OS 10.14  – Sept 24th. If you are going to be doing the upgrade on your phone, please make sure you have a full backup.  I am available for upgrade appointments starting on Sept. 24th.     If you are uncomfortable with doing it on your own, I will ensure you have a guided and safe experience.   Let’s set something up.   The release dates are as follows:  iOS 12 – Sept 17.   Mac OS 10.14  – Sept 24th.
Macs
There were no new Macs announced today.  I expect a direct product release or another Apple event within the next month.   At that time we should see a new Mac Mini desktop (Apple’s least expensive Mac) and some lower cost “consumer” Mac laptops.   As of right now, my recommendations are the 2018 Mac Book Pro 13 ($1799) and a custom ordered 2017 iMac ($1499 for one with a real SSD hard drive).  I expect my list of “VIP approved” Macs to expand when the new models are released.

Is That E-Mail Really From You?
I got asked this question by a client recently.  And it makes me think about trust in e-mails. We all have the right to question whether e-mails are authentic. I seek the same answers. I take the security of my e-mails and client contact information very seriously. This is an excellent topic and I wrote a blog post on it.    Please click the link to read more.  theacronym.com/2018/09/12/e-mail-authenticity/

Technology Update 9/4/18

New iPhones For Real – VIP Service
Apple’s iPhone event will be held on Sept 12th.  I believe pre-orders will start that Friday and shipments will commence a week later.  I mentioned the three sizes of the new phones in my last update — think small, medium and LARGE — with the medium being the least expensive.  I expect pricing to be somewhere along the lines of $700, $900, and $1100.  If its been many years since you’ve purchased an iPhone, you could buy the phone outright but what I think 90% of customers do is take advantage of the interest free financing with your cell phone carrier or Apple.  Take the phone price, divide by 24, and that’s your monthly cost.   I will offer my iPhone Ordering Service to you once again.  If you are going to have me set up your iPhone, I will order it for you over the phone at no extra charge.   I look forward to helping you get your new device.
 
Upgrading Computers
One of the nice things about 2012 (and earlier) Mac Book Pros and MOST Windows computers is that the hardware can be upgraded.  The hard drive can be replaced to give you more and faster storage.  Memory (RAM) can often be increased to allow smoother moment to moment operations.  Sold state hard drives (SSDs) are cheaper than ever before.  Contact me to find out if its possible / worth it to perform an upgrade to your existing machine and what the costs would be.  I will take great care to back up your data and then give you a “clean install” of the Mac / Windows operating system.  If you’ve had your computer for at least three years and want to keep it going, it’s just what the Doctor ordered.
Remote Support
I want to make clients, especially those new to the VIP family, aware that I offer remote support for simple Windows and Mac issues that may not require in in-person visit.  With Windows 10, I make use of the built in Quick Assist application.  With Mac users, I utilize Skype.  Do not worry, I’m not interested in seeing your beautiful face after you had a night of poor sleep.  I strictly use the screen sharing Skype feature.  For remote appointments, I bill in half hour increments. I will ask you to pay at the end of the session by directing you to my payment page or taking a credit /debit card from you over the phone.    Other remote services I have offered for clients in the past include comprehensive research and answering of questions in report style format, constructing / editing simple websites and social media profiles, and document / image conversion.

Technology Update 8/28/18

Start With a Tip
Some clients tell me, I love your updates but I only understand 1/3 of it.  One client told me recently, I just realized I have a Mac.  It’s the teacher training within me that seeks to set a high bar.  Transformations may not be instant, but it is my goal to raise your technological competence over time.  Have you ever heard your plumber, electrician, or carpenter say that to you?  That’s why I’m special and I value our special relationship. 
—-> Copy and paste text — the need comes up all the time — from one e-mail to another, from an e-mail to a Word document, from one Word document to another, or how about from a web page to an email or word document.  The sequence is very simple.   Windows:  Highlight text with mouse >> Ctrl C (on keyboard) >> Click on insertion point >> Ctrl V.   Mac: Highlight text with mouse >> Command C (on keyboard) >> Click on insertion point >> Command V.   ** Caveat:  Copying text from a web page to another application can present problems. Web based text is often heavily formatted. I have always told clients who are doing this to keep their computer’s “text editor” open to use it as a conduit.   In Windows, the built in text editor is called Notepad (part of Windows since 1985); on the Mac it’s called Text Edit.  In this workflow, you would copy the text from the website, paste it in the text editor (remove the formatting if necessary) and then copy and paste it into its destination.  Getting familiar with your system’s text editor has other benefits as well.  You may not always need to open up the large and often slow Microsoft Word.  Notepad and Text Edit handle light word processing tasks just fine.
Catalog Those Files
Occasionally, I come across a situation where a client has all of their files stored on multiple hard drives, with folders located here, there, and everywhere.  It may be a good thing to have these files spread out, but please remember to have backups of originals (ideally using multiple methods).  However, there may be times when you want to consolidate.  You may be wondering, what is where?  So that no data is lost, you really need to establish a catalog for your files.  These are not backup applications; they are solely Windows and Mac utilities for making a master catalog.  They are under $40 each.  For Windows — it’s simply Win Catalog https://www.wincatalog.com/.     For Mac — Neo Finder http://www.cdfinder.de/.   Avoid data loss!
The New iPhones Are Really Coming – September of My Years
The cat is slowly jumping out of the bag.  Apple is going to have an iPhone event in mid-September.  Like clockwork, pre-orders will start a few days later.  The new phones will begin shipping about a week after that.  So I want you to look at your current iPhone, diagonally please. You may want to get out a ruler or a tape measure.  The screen sizes of the iPhone 6, 6s, 7, and 8 are 4.7 inches.  The iPhone 6 Plus, 6s +, 7+, and 8+ are 5.5 inches.  If you have an iPhone X, you measure in at 5.8 inches.  (If you are on the iPhone SE, 4.0 inches, I doubt Apple is updating this form factor but keep enjoying the phone by all means.)  The 2018 models will all have the visual aesthetics of the iPhone X, meaning the screen will push to the edges of the phone. There will be no home button (you swipe up from the middle, bottom to get the home button functionality).  The model names are not set in stone.  There will be a “new iPhone X” measuring 5.8 inches.  This is not that much larger than the iPhone 6 – 8.  This will be the middle priced model.  There will also be a “6.1 inch iPhone.” This will be the least expensive model.  The size will be similar overall to the iPhone 6 Plus – 8 Plus.  For those who want a “large and in charge” phone, there will also be an “iPhone X Plus” coming in at 6.5 inches.  That’s almost like a small tablet if you ask me and it will be the most expensive.  Keeping these design changes in mind, you may want to pick up one of the current 8 or 8 Plus models if you want the traditional home button and do not want to take the minimal amount of time required to learn the new functions.  With that in mind, Apple is going all in with the iPhone X design motif for all.
(Sent while listening to Rodrigo y Gabriela – Look them up on the music app of your choice. Great stuff.)