I wanted to share this sad report that I found online from a former T-Mobile employee. I think it goes to show how the company went downhill over the past two years. I became a T-Mobile customer in 2019 with my wife because of one guy, he was the CEO named John Legere. he was a wild man at the helm with a singular vision. He did change the cellular industry. And on two promotions within my first year as a customer they did, they did literally give me $650 for joining as a customer and then subsequently $500 on my wife’s new Samsung galaxy S 20 phone. John Legere left the company after the sprint merger closed in the summer of 2020. The only thing stopping me from leaving the company now is the amazing deal that we’re getting because my wife is over 55. We get two lines with taxes included for $70 and that includes 50 GB of prioritized data (even though it’s advertised as unlimited data, I’m just telling you the facts. it’s plenty for us.) if I were to switch to Verizon or AT&T with a comparable plan we would be looking at about $140 a month. That $70 a month savings matters to me. However if it were based on principle I would’ve left already.—-
here is one employee‘s account. You can take it for what it’s worth but I think it’s a good testimony of a breakdown of a company that was widely admired 2 to 3 years ago. Feel free to share this email with other people you know that have T-Mobile.
After a full year of seeing the company crash and burn, I brought my equipment in and dropped it off last night, I have officially quit.
My mental health had gone down due to the toxic work culture. I had considered suicide numerous times this year and came extremely close to going through with it but a certain employee (I am sure you know who you are) pointed me to treatment and I am doing better. I know that my life is worth a lot more than this job and want to see my family grow old. If you are struggling with your mental health, please talk to a friend or counselor or call 800-273-8255, it’s not worth it.
Internal misconduct is at an all-time high. I am not going to go too in detail but I suspect some serious lawsuits are building up right now.
Management at T-Mobile has completely given up. (Especially upper management).
The fraud and high-pressure sales culture – Those extra lines, that insurance, those extra phone cases that keep getting added to your bills after you said you didn’t want it, that’s not an accident, those are all things that the activation specialist gets a bonus off. Management doesn’t care, know why? Because they get a kickback and get profit and loss team benefits regardless of how or why something was added to your bill.
Like many other people, I am sick of the outsourcing culture, it has become extremely toxic, I used to stick up for these outsourced reps, but they have dug such a hole lately with all the lies and screwing customers over that I am officially over it.
Big Kid Macs
I was basically right in the email that I sent out to my Mac clients early Monday morning about Apple’s new Mac Book Pros. I knew the pricing would be higher. The new Mac Book Pro 14 inch starts at $1999 and the 16 inch (which I don’t expect a lot of my clients will be buying), starts at $2499. These are not rip offs by any means. They are high powered professional machines. Unless the “best” is desired out of principle rather than practicality, I think the Mac Book Air is going to suit the vast majority of my Mac clients seeking a laptop. The 512 GB model @ $1249 would be the one I steer you toward.
Couldn’t Stop This Scam
I had a sad phone conversation with a client today about their friend. Sadly this friend had been given my name before but had never joined my business family and the system of services and education that I provide. This person got a call from “Amazon” saying that someone had tried to purchase an iPhone Pro Max with their card but they had “stopped” it. Sound real? Think again. The representative was granted access to the victim’s computer and had them log into online banking. There the refund was “issued.” However it wasn’t. The scammer simply adjusted the text code on the banking website. Instead of a $1400 refund, the victim was “credited” $14,000 – by “mistake” of course. The scammer said they would lose their job and demanded the difference back as a wire transfer. Hint: If it was $1000 involved, the scammer would have asked for gift cards. However, the scammer saw that there was more than $14,000 in the victim’s bank account. Only a wire transfer would do! Their bank actually allowed the victim to send out the transfer, which went to Hanoi.
UNBELIEVABLE!! It really happened. And the victim still believed it was real. I told my client to tell this guy to go to his bank immediately. Explain he is the victim of a crime. Maybe — it can be reversed — but it’s doubtful in my opinion. It’s hard to claw back a wire transfer, especially an international one.
I sense this calm before the storm feeling right now. I fear a serious economic disruption that could affect so many of us. I hope the trajectory changes, but I have my doubts. Prices are going way up from common items to larger purchases. I got take out at a restaurant last week and there was a sign at the register. “We can’t honor the prices on our menu for the following items…..” Apple just announced they are cutting iPhone 13 production due to chip shortages. I have seen delays spanning months on computers I wanted to order for clients. Holiday gifts you may want to buy for your loved ones may be in short supply. Some of the new Apple Watch 7 models going on sale this Friday have delivery dates pushed out to late November and early December. You may be putting off car repair, a water heater, a computer, or an iPhone. My advice would be – Buy Now! Commit to your parts / items now, even for installation at a later time, whether the delay is by choice or reality.
Everyone has used Microsoft Word over the years. You’ve likely used Excel too. You may have even used Power Point (or at least viewed a presentation), Outlook, or even Publisher. All of these applications are part of a suite of programs known as Microsoft Office. Office is truly a cross platform offering, being available on Windows, Mac, iPad, iPhone, and Android. In the recent past Office was an expensive package. Around 2007 or 2008, I recall going to Staples with a client and buying Microsoft Office Professional for $400 to $500. For a typical consumer or home office user, there are 3 distinct Microsoft Office options:
1) FREE — Office.com — In what may come as a surprise to many — you can use basic versions of Word, Excel, and PowerPoint on your computer’s web browser for free. These web apps do not have all of the features or perhaps the ease of use as the full featured desktop apps, but they get the job done for many. Documents can be printed, downloaded to the computer, and even emailed out directly or indirectly. These documents will be stored in Microsoft’s cloud storage known as One Drive. You get 5 GB for free. That allotment can hold thousands of text based documents.
2) The License / One Off Purchase — Microsoft sells Office for Mac and Windows as a license for one computer. It is truly one computer only. Home and Student (Word, Excel, and Powerpoint) will run you $149.99. Home and Business (all of the previous apps plus Outlook) will cost $249.99. These are one time costs. The licensed versions will receive security updates from Microsoft for 5 years from release of that version of Office (not 5 years from your purchase date). However, if you were to buy Office 2021 now — you would pretty much be getting 5 years because it was just released. Microsoft used to offer 10 years of updates for the licenses. This is all happening because Microsoft wants to push you into……
3) Microsoft 365 — Personal or Family — This is the ongoing subscription version of Microsoft Office and is how most of my clients are buying Office these days. It’s hard to argue they are not offering a lot for the price of admission. In addition to Word, Power Point, Excel, and Outlook — Windows users will also get Publisher and Access (sorry those do not exist for the Mac). The Personal edition($69.99 / year) will allow you to install Office on a total of 5 devices that you control (all under your Microsoft account). Mix and match Windows, Mac, and iPad — no problem! You will also get 1 TB of cloud storage space. That is huge. Honestly, other services could literally charge you $70 a year for just that cloud storage. The Family offering casts its net even further. It allows you to have 6 people in your family (all with their own Microsoft account) install Office on up to 5 devices each. That is a potential of 30 devices for $99.99 per year. How can you beat that? Additionally, each of the 6 people will get 1 TB of cloud storage space. That can cover tens of thousands of pictures, videos, documents and such. Finally, with Microsoft 365, you never have to worry about updates. You will always have the latest version of Office. Some family members and I have been subscribers to Microsoft 365 since it was released for consumers in 2013.
The commercial real estate market is tough right now, so I will let you choose which Office you want to move into. In a future Update, I will also cover some non-Microsoft office alternatives.
How are you doing this week? Are you sick of the lightning and risk of damaged equipment? I hope you at least have some decent surge protectors (not just power strips).
Comcast Business Class
I had a very good experience recently with a client that had Comcast Business Class Internet. A modem was destroyed by lightning and they came out to replace it within a couple hours. I don’t know if it is still their policy, but I read once that on business days, they make it a point to come out within 4 hours. If you have a business (even at home) or work from home and need that kind of reliability, you too can get Comcast business level service. FYI, it costs more and a contract is usually required.
Faith Restored in the Mac
I helped a client recently who had the unfortunate experience of a hacked email account (which I had seen before), but with all of the emails deleted. Tragic! Fortunately, this client had a Mac and had been using the Apple Mail app. My client had also been using an external hard drive with Time Machine (built into the macOS) to back up the computer. I was able to restore years worth of Inbox and Sent messages. Apple Mail and Time Machine are a great combo for archival purposes.
I don’t talk about it too much in this newsletter, but I have a completely separate e-mailing each each week where I talk about the joys of watch collecting. It’s called “Watch Out”. E-mail me to sign up. My goal for the summer was to find a summer watch. I didn’t want to spend a lot of money so I decided to modify an existing watch. I took my blue Casio Duro (IMHO the best large watch under $75 – Amazon link https://amzn.to/3BCfqRX), and put a lively orange rubber strap on it, also from Amazon (https://www.amazon.com/Premium-Quality-Waterproof-Silicone-Release/dp/B07XPFDHK5/).
Song of the Week: Lightning Crashes
In the early morning hours of Sunday 7/18, I saw the worst lightning storm of my life. Many of you have shared the same. It seemed that every few minutes I would look out a different window of my house and see blue almost down to ground level. It was scary. Although this song is about metaphorical lightning it is the only song I know about the topic. Its intensity fits the bill. If you don’t remember the band Live, they are a great example of 1990s modern rock. https://youtu.be/7uNdUi0Yf1Q
I started doing something in January that I don’t regret — I began shopping at “off price” or “generic” grocery stores. I don’t know how else to describe them. I think in other parts of the country — California perhaps — these are much more common. Around here, I have been shopping at Aldi and Price Rite. I feel like I have saved at least a couple hundred $$. The food tastes the same. Sometimes the brands are the same. There’s less markup. I am over the pretense of thinking I have to shop at certain stores.
Your Favorite Masked Man
Mask wearing might become popular once again. I’ve received a lot of compliments on the masks I’ve worn and I have typically ordered from 3 places. Whether you want N95, KN95 (Chinese / Asian equivalent), or KF94 (Korean standard) – I would be happy to order for you. I prefer the KN95 or KF94 because of the ear loops. N95’s have straps that wrap around the head. The choice is yours. Black masks are available. Spice it up. Let me help you get dressed for success.
Clients Improve My Practice
I become better at my craft by learning from clients and observing how they use technology. I did some work recently for a client who had an extensive collection of bookmarks in her browser. Not many of you do a lot of bookmarking. I think I have well over 1000 pages saved. This client had over 900. Ideally they should all be all sorted into folders, but that takes time and not everyone is that organized. My client wanted them on the screen all the time so they can easily be scrolled through and selected — the way they were in Internet Explorer (there’s a name from the past) in Windows 7 and earlier. It turns out that this is not possible in Google Chrome or Microsoft Edge. It is only possible in Safari (Mac) or Firefox (Mac and Windows). A Firefox user she will be!
I remember when Life Lock first started out — they used to take out big ads in the WSJ (circa 2007). Their CEO was a bold man — Todd Davis. He would put his full social security number in those ads and say — go ahead and try me. I remember there were some years after that when people sued Life Lock, said they were a scam. Then the credit bureaus stopped wanting to partner with Life Lock. Life Lock did not give up but they evolved (several years back). They ended up buying into one of the largest credit card processing companies so they could see all the transactions flowing through and this would give them a mechanism to protect you. However, you have to give them all your credit card #’s and bank account #’s — so they can protect you. I don’t think that’s a bad thing — for people who really want the service. My bullet points on them are
-Life Lock is legit – despite some of their past controversies.
-But customers should not be fooled by their $7.99 a month price they have on lifelock.com right now. If you look at the cost of the REAL membership with the $1 million protection “Option 3” — its $42 a month for a husband and wife ($35 / month paid annually) and $25 / $30 a month if for individuals. Those are just the first year introductory prices for year 1. The “true price” for the 2nd year kicks in and is much higher. I think someone has to really want the protection to want to pay that kind of $$ and you have to want the Norton services, which cannot be separated out.
-Again, you have to give them all account #’s for the protection to work.
-They are now partnered with Norton Anti-Virus — one and the same company and say that this is one of their key benefits. It might be a great for a Windows computer — but in my personal experience with Mac clients — Norton is awful. so this isn’t much of a selling point.
What I do instead…
– I get free copies of my 3 credit reports each year by the only site authorized by the federal government per a law that was passed about 15+ years ago. https://www.annualcreditreport.com/ (During this Covid 19 era– they are actually allowing for free WEEKLY credit reports)
– I regularly keep all 3 of my credit reports frozen — and this can be done for free on each of the 3 bureau’s websites. If i need to apply for credit — I go in and unfreeze the report the bank wants unfrozen. (By comparison Life Lock only offers locking for one bureau)
-With my approach, I don’t have an “insurance” policy protecting me or monitoring of all my credit card purchases. I check all of my banks online regularly.
So bottom line — I think Life Lock can be great if you want all the hand holding or if you think you need all of the hand holding. However, it can be very expensive. Check around for other identity theft insurance without all the software if you think you need this. More affordable options are Zander Insurance and Identity Guard. These two companies and Life Lock offer US based phone support when needed.
I have previously written generally about why VPNs are important, even for consumers and small business owners. Here I am going to get specific, covering two many reasons for use (privacy and security) and the scenarios where they come into play.
Rewind: If I were to rewind just a step, a VPN is an application you run on your computer, smartphone and tablet to give you a private tunnel out to the internet. I’m not going to endorse one over the others — but the three I like are Express VPN, Windscribe, and Private Internet Access (PIA). Costs range from $2 to $10 per month. I have explored Mozilla VPN (put out by the Firefox people) with some clients and it lacks a key feature at the moment so I am not going to put it on the same level as the other three.
So today I am talking about “John the consumer” and “Jane the plumber.” John uses computers and other devices at home. Jane owns a plumbing company and has an office on Main Street that she controls. (I’m going to leave working in an office under some big corporation out of the discussion because they often tell you what you can and can’t do with your computer). John and Jane have two factors to consider when using a VPN — Privacy and Security depending on where they are using the internet
1. At home or their office — Here the reason to use a VPN is PRIVACY. John and Jane have routers with up to date firmware, computers with antivirus software, and computers and smartphones with the proper security updates. Their internet connections are secure. Speaking for myself, my home / home office Internet is totally secure even if I never use a VPN. If you meet all of these parameters I laid out — there is like a 99% chance no one is going to infiltrate your internet connection. John, Jane, and I use a VPN in the confines of our homes and offices because we don’t want our internet providers to know every website we visit. We don’t want news or other shopping or informational websites recording our IP address (which ultimately links back to us). It’s an issue of principle and privacy — not primarily for security.
2. On Public WiFi – I’m talking about the mall, the library, the hotel,and the coffee shop now. People are going out a lot more and traveling. You do not have control over these public internet connections. It should not be presumed to be secure as in #1. This is a different ballgame. Here John and Jane use their VPNs for security. Even though you are on that public WiFi connection, you are doing so through your VPN tunnel. You will be protected from bad actors on that network. Snoops on that network are not going to be able to do harm to your devices. You are still getting that private connection, but the security of the VPN is the biggest factor here.
2a. I should add this section here to say — I have found limited situations over the years where public WiFi connections refuse to play nicely with a VPN even after the settings are adjusted. In these scenarios, if I am just using my smartphone, I turn WiFi off and just use the cellular connection. At least I have a secure connection. If I needed to use a laptop and couldn’t use a VPN, I would set up my smartphone as a hotspot.
When Not To Use A VPN
– With Express VPN, Windscribe, and PIA — a split tunnel can be set up to allow certain apps to bypass the VPN. Some bank websites do not work properly with a VPN on. John, Jane, and I set up one browser to split off from our VPNs so that we can access any website that does not play nicely with the VPN. This split tunnel feature does not work on iPhones. It may work on some Android phones.
– When downloading operating system updates: These happen outside of any browser and are typically very large files. As long as John and Jane are on a secure connection in the home or the office, it wouldn’t be the end of the world to turn the VPN off solely for the purposes of the updates.
In conclusion, after digesting these two installments I’ve sent you, you may decide a VPN is not for you or it is right up your alley. The choice is yours. VPN use in on the rise among people like John and Jane. They keep theirs on automatically, whenever their devices are in use. Surfing the internet through a VPN tunnel is a pathway to freedom.
Dear Clients and Computer Students:
I wanted to send this update now — just in case you are thinking of buying an Apple Watch over this holiday weekend.
Consider this a PSA with direct language that Apple is never going to deliver to you. Please feel free to forward to anyone you know that has an Apple Watch.
People are getting out more. They want to exercise and breathe in the fresh air. I recall sitting in on a training class in 2018 about the Apple Watch and everyone other than me in the class was a senior. I’m not surprised by this now, but I truly was at the time.
Here is the problem — the Apple Watch is not cheap. It is a fitness oriented computer on your hand. The best Apple Watch sold right now is the Apple Watch 6. With one of the sport bands and the standard aluminum case, it starts at $399. That is what you should expect. It’s a $400 watch! You have to really want to use it. It’s not a fashion watch. Once you get into the stainless steel case and better bands — the price goes up by several hundred $. It’s a computer. And you still have to charge it up every night. The Apple Watch 6 has the senior friendly fall detection feature, tracks your heart rate, but also can measure your blood oxygen and does a basic ECG (not as good as the doctor’s office but has been very helpful for some).
If you want most of the fitness features including heart rate, steps, and fall detection but a more modest price point – Apple started selling the Apple Watch SE in 2020 for $279. It’s a reasonable offering for the price.
However, here is where the crimes start!!
In order to say they can sell you an Apple Watch for $199 — Apple has continued to sell the Apple Watch 3. It is a 4 year old Apple Watch. Those early models were not meant to go for 4 years. Apple is fooling their customers.
DO NOT BUY AN APPLE WATCH 3! IF YOU HAVE ONE, AND WANT CONTINUED ENJOYABLE USE — YOU WILL PROBABLY HAVE TO GET A BETTER ONE. APPLE SHOULD APOLOGIZE TO YOU IF YOU RECENTLY BOUGHT ONE.
Sitting back down at my seat, rather than standing on it, I will say that due to a recent update of the iPhone, the next update of the Apple Watch (which gets updated via the Watch app on the iPhone) will require a complete erasure of the Apple Watch 3 and a reinstallation of the operating system. This may take hours. The Apple Watch 3 has a hard drive that is too small to handle the new software versions as a simple update. Apple needs to stop selling it.
So the the Bottom Line is — The Apple Watch 6 is a $400 + investment, definitely geared toward older / active adults and has the most features. You may be able to get away with the Apple Watch SE at $279 if you don’t care about the O2 monitoring and ECG. Do not buy the Apple Watch 3. You are throwing money away. If you have one, you’ll need to upgrade sooner than later. If you want a fitness tracker in the $100’s with heart rate and steps — The Fit Bit Charge 4 provides a great cost / function proposition.
TV Time: Blue Bloods
Up until a year ago, I regularly watched four TV shows. Unfortunately, one of them got cancelled for reasons I’m not going to get into here. For the last few TV seasons (usually running from Sept to May), Blue Bloods has been my favorite show. There is just something wholesome about watching Frank Reagan (Tom Selleck) and his family run integral parts of fictional New York City. On Friday May 14th, the Season 11 finale aired. It spanned 2 hours. I don’t want to spoil it for any of you. It is available On Demand as Episode 15 (The End) and 16 (Justifies the Means). It’s a great mini-movie of sorts and it would be perfect for you to jump right in if you haven’t watched Blue Bloods in a while. To set the table for you, all you need to know is that Frank has a grandson in the NYPD and he has been “missing” for several months. It was very emotional viewing for me and I loved it.
Additional Thoughts on Car Buying
I just wanted to add a couple more notes to my last newsletter…
-People buy used cars all the time. Maybe you like the deal or it is a discontinued model. Please get the car inspected by an independent mechanic. If the dealer or seller won’t let you get it inspected, move on.
-This might be more for your kids than you — but if you have an unstable income / career prospects, buy rather than lease. I helped someone last year on a car deal. She made all of her lease payments, but the rest of her credit got trashed over the 3 years of the lease. I had to put on my A-Game just to negotiate with the dealer to get an 8.7% loan rate to buy out the lease. We could have easily been looking at 15%.
I don’t know about you but my family watches way more You Tube than TV. It is still my sincere goal to be done with traditional cable TV by the end of the year. If you like You Tube and you like music, you may want to consider You Tube Premium for $12 a month. It gives you ad-free You Tube viewing and also unlimited music from the You Tube Music app. You Tube Music is very similar to Apple Music. You can download your music to the app, listen offline, stream in the house or play in the car. It’s on my radar to check out. One thing I have noticed recently is that my ad blockers on the iPhone and computer no longer block You Tube ads.
New M1 Macs — Truly Are That Fast
I have finally set up some M1 Macs for clients. They are night and day better than even recent Intel Macs. The Mac Book Air starts at $999 and the Mac Book Pro is $1299 (if you need more than 256 GB hard drive you will pay a little more). Need a desktop? Apple’s got you covered. You can select either the Mac Mini or the brand new M1 iMac. I sent out an update a few weeks ago on these Macs. I want to mention that the upgrade in price for the iMac is not just the beautiful design but you are also getting a Retina Display. If it were me, I think I would probably still choose a “business quality” monitor with the Mini but if you want to most pop in the picture, then the iMac is for you.