Do I need to do the updates? is a common question I get from clients. Well, they are pretty hard to avoid in many instances. Software updates to our devices bring us feature improvements (or new features), security and stability fixes. Due to the fact that I deal primarily with an older client base, new features don’t tend to WOW “Bobby from Southington” that much. However, one new feature that I think is pretty cool is that iOS 13 now offers a light mode and a dark mode. It can even automatically switch between the 2 at night which is very easy on my eyes. The Mac and Windows operating systems had a dark mode previously. Primarily, I think updates are important because they patch holes that attackers can use to penetrate your system. I try to be consistent in the language I use with you. Updates are the little fixes that come out all the time, for example 13.1.2 that just came out for iOS and iPad. Upgrades are the major new versions of the operating system. For Macs and iOS devices — these come out once a year. Windows has been rolling out 2 new versions of Windows per year since 2017 — which is one version too many. I usually put my Windows clients on a delay when possible. In general, I like the idea of setting devices to update automatically. Set it and forget it (no I did not pay for the trademark!).
Updates Can Wreak Havoc
Though Windows 10 has generally been very stable for my clients since it launched in July 2015, there have been more than half dozen new upgrades / new versions of Windows 10 released since then — all called Windows 10. HOW CONFUSING RIGHT? I think that a Windows 10 upgrade has only trashed a client’s computer three times and two of those times were with the same client. Sad, but true. I think their PC was never really meant to be supported by the manufacturer for Windows 10 in the long haul. I am not a commissioned salesperson, but that is why I always recommend letting me order a business class Windows computer for you. My wife has been using a Dell Optiplex desktop — purchased in 2008 — with upgrades to hardware over the years — to this day. It has gotten all the new versions of Windows 10 since 2015. Minor updates can cause problems too. On October 4th, Microsoft pushed out an update for Windows 10 that was supposed to improve Internet Explorer (who uses that anymore?) and printing functions. Unfortunately, it blocked printing for a small but ticked off percentage of Windows users including one of my clients. An update to the update was put out on October 7th to fix this. Are you keeping score at home? Good, because I’m not. 🙂
Be Careful About the New Version of Mac OS Released Yesterday
Mac OS 10.15 – code named Catalina – was released yesterday. I often tell my Mac clients, with compatible Macs (2012 and newer in this case) to upgrade. It doesn’t have to be right away but within the first couple months is fine. I also make myself available to clients to manage the upgrade for them and make a backup of the installer. Things can go wrong and most feel that a 2 hour appointment for this is well worth it. However, for 10.15 I am pumping the brakes and telling you to do the same — IF — you have a lot of software on your computer dating back years. Mac OS 10.15 does not support 32-bit Mac apps. These are usually apps that are more than 5 years old that have not been updated recently. Those apps may be very important to you. If so, hold off on 10.15. Microsoft Office 2016 will be fine. All current Apple apps are fine. However, your case may be the exception. Reach out and ask for help if you think you may have an issue. OS 10.15 will be great, but you may want to give yourself time to work out alternatives.
Don’t know if anyone has been following this — but it’s the real deal
Microsoft was the king of the browser world in 2005. Through mostly illegal tactics, they killed off Netscape Navigator. The Mozilla project was underway and Firefox was just being born. Chrome was not even a factor yet.
Fast forward many years later, if you factor in iOS devices and Android phones — which are truly computers in their own right — Chrome and Safari became the dominant browsers. By the time Windows 10 came out in 2015, Internet Explorer was an afterthought. Microsoft buried it in the operating system in favor of a new “E” logo browser, the completely re-written Microsoft Edge. I’ll be honest, it was decent, but it never amassed more than a 2 or 3% market share.
Several months ago — Microsoft decided to do something radical. They began re-working Edge this time based on the open-source Chromium project (the foundation of Google Chrome). Wow. By being part of the Chromium project Microsoft is also able to contribute to development of this browser. It is also available for the Mac!! Think of the new Edge as Chrome underneath — but without any connection to Google services. Some people may really like that, though I think Brave and Vivaldi are also fine Chromium based browsers for those not wanting to be “dialing out” to Google all the time.
After several developer releases, Edge was finally released in Beta last week. Microsoft claims its ready for prime time. It is compatible with the Chrome Web Store for extensions. The official release should be out later this year, we hope.
Official link — https://www.microsoftedgeinsider.com/en-us/
It’s been a long time since I had an urgent Windows Update message for you. As you may nor may not remember me telling you — Microsoft puts out monthly security updates every 2nd Tuesday of the month. By letting your computer simply go to sleep (plugged in for a laptop) you computer should just automatically install the updates. You never really need to Shut Down your computer (unless you are going on an airplane or will be away for a week or more). Anyway, sometimes the automatic update system fails or you may be in the habit of shutting your computer off.
Microsoft really wants to make sure you have this week’s update. It’s so urgent that this story hit the mainstream news last night. Here is what you need to do.
Click your Start Menu
Go to Settings
Go to Update & Security
Check For Updates
Restart if and when asked.
I am concerned about this issue and I know many of you are too. An increasing amount of space in both traditional and online media has been given to the great power that so few companies have. There was a big NY Times article on the subject not long ago. We are talking about it at work. We bemoan the technological giants with friends. I could write a ton on the matter at hand, but I want to keep it simple, give you something to nibble on, and invite your thoughts.
As great as Google Assistant is, this story gave me cause for concern.
When you delete an item, it should be gone. However, Google still has access to it in this instance.
So who I am I really talking about when I say the “technological giants” ? Facebook, Google, Amazon, Twitter, Apple and Microsoft.
Consider Facebook’s power in social media and messaging. Facebook.com, Facebook Messenger, What’s App, and Instagram! Wow. With the exception of traditional text messages, and Apple’s iMessage (blue messages on your iPhone) platform, that is such as large chunk of our digital experience. Facebook owns all of it.
I like to put Apple and Microsoft in a different sub group within the powers that be. They primarily sell stuff that we use. Yes they engage in some data collection an analysis, but Facebook, Google, and Twitter feast off of user information. (With the exception of some Google business services), you don’t really pay for anything from these three. They are in the business of harvesting information for the purpose of selling ads. Amazon is the most well known online retailer. They also have a massive division that provides paid data management services to businesses. Yet, they know everything about our shopping habits. I’m sure they can share some data with manufacturers. Their control of merchandise can make or break a new product or upstart company.
Consider this hypothetical. You really are a big advocate for this one diet. And there are a couple of books that are like “the bible” for your program of eating. However, this diet is controversial. You don’t have any local bookstores you can go to. Amazon is the place to buy the books for this program. You often shop there to buy new copies for the support group you run. Some food lobby starts putting pressure on Amazon to stop carrying these books. A health association chimes in. Amazon decides to stop carrying the books. It becomes much harder to easily disseminate the required information.
Ultimately, Amazon is a private bookstore. They can choose to carry the volumes they want. The problem is — for some Amazon is the only choice. They have put so many of our cherished local bookstores out of business.
Just something to think about! What are you going to do to combat THEIR power? Use a VPN? Use paid e-mail service? What about searching on DuckDuckGo.com instead of Google?
A popular TV show used to run promotional spots saying this week’s episode is “ripped from the headlines.” This update is chock full of valuable info. You may want to print it out for digestion in small bites.
Ripped from the Customer Files
Not Selling Window Dressing
A new client recently approached me and inquired if I could do any maintenance procedures to make the computer a little faster. I DID NOT rush out with little care, acting in an overconfident manner, simply to generate a 1 hour appointment for myself. I gave the client a proper “triage” over the phone. We talked for a half hour. I took a mental note of key facts, the most important being that it was a Toshiba laptop. Toshiba was a big name in the history of laptops and consumer electronics in general. In fact, they were a big seller at Best Buy up until about 6 or 7 years ago. Since that time, I don’t know any clients that have bought them. I don’t see them at the stores. I knew the computer had to be at least 6 years old. In fact it is and possibly a little older. I really put the CARE in VIP Computer Care. On a slow computer, you could certainly back up the data and reinstall the operating system (Windows or Mac). You could replace the hard drive with an SSD (solid state drive). Both of those would likely be at least 3 hour jobs. I explained how I thought those would be reasonable on a 3 or 4 year old computer, but I don’t think I would want those done on my 6+ year old computer. A software only solution doesn’t make up for bad or degrading hardware. Solid State Drives have been wonderful for many of my clients but they don’t negate the fact that the rest of the computer is subject to failure. I emphasized that the best thing to do would be to buy a new computer and that in the $500s to $600s, the safest bet is a business class system from the Dell or Lenovo outlet (not sold in stores). At the right time, the client will have me set up this new computer for them.
Rather than try to gain a customer for one visit, I established what I believe can be a long term relationship. It’s my nature; it’s who I am. 🙂
But I was just sending e-mails to a church prayer group!! I worked with a client recently that literally had their Google account temporarily suspended for inappropriate activity. The client is 80 years old!! What were they doing? How bad could it really be? Here are some lessons. A lot of us send group e-mails. You are receiving this message as a part of a group email. With personal accounts especially, inappropriate composition of the message could trigger some red flags. Here are some good tips. With a group e-mail…
1. Put yourself in the To field
2. Put your recipients in the CC or BCC field. (CC if you want everyone to see each other’s addresses, BCC if you want the list of recipients to remain private.) I always send my messages out via BCC.
3. If your list of recipients approaches 50, sent out 2 (or more) emails with distinct groups of contacts
4. Even with these precautions, you may still have an issue with e-mail going into the SPAM folder of the recipients
4a. You may want to consider a paid e-mail address for your business, club, or group (i.e Microsoft / Google) for about $5 per month
4b. You may want to consider an easy to use newsletter e-mailing service like Mail Chimp. Mail Chimp has a free option for small businesses, groups, and non profits.
The Simplicity of the Chromebook
I was with a client recently who uses a Chromebook as her primary computer. Chromebooks are amazing (along with their desktop sister -Chromebox). A Chromebook is a limited computer but the safest one you can buy. Think of what you can do in your computer’s browser (Chrome, Firefox, Safari). I am pondering online banking, shopping, e-mailing, searching Google, letter writing, and other tasks. You can do all of those things on a Chromebook. You can’t do anything else. There are no programs. It runs the Chrome browser — that’s it. It’s operating system is called Chrome OS, not Windows or Mac. The Chromebook has graduated beyond those 11 inch $200 devices you may have seen 5 years ago. There are mid range ($500’s) and even high end Chromebooks available now. A Chromebook is a great secondary computer, for example to take some stress off or extend the life of your primary computer. It may be a primary computer for some. There are lots of options out there, but if you are looking to dip your toes, I think this Lenovo model makes an excellent starter Chromebook (amazon link) https://amzn.to/2UN3RoK
So the real story here was that the client’s Chromebook was corrupted. After entering the login password — a wheel on the screen kept spinning and spinning. In plain, English the operating system was messed up. On a Windows or Mac system, resetting the operating system and copying the files back might be a 2 to 3 hour ordeal (or longer if lots of files were involved). How long did resetting the Chromebook take? 5 minutes. No joke!
Free Credit Reports and Credit Freezes
I meet clients all the time who are worried about their credit reports being jeopardized because of security breaches with department stores, utilities local governments, and other entities. You have worked a lifetime of building up that near perfect credit score — why leave anything to chance? I think I mentioned it about a year and a half ago but I can help you obtain your free credit reports (via the only site authorized by the U.S. government) and if need be, place security freeze on all 3 of your credit reports. We can typically accomplish this in a 1 hour session. Please be advised that should you need to apply for credit in the future, you will have to log onto the website of the bureau being checked and unfreeze that credit report for a few days or however long is needed (your lender may also be willing to do this for you also). That process takes all of 5 minutes. I will make sure you have all of the passwords and user names needed to successfully manage your credit freezes. Remember, I do not hold onto customer passwords.
I don’t have any major product or service announcements to tell you about other than…
-An update came out for both the iPad and iPhone last week. Even if the FEATURES don’t interest you, the update contains many security and stability fixes that are essential. With your device plugged into power, please go to to Settings >> General >> Software Update. Follow the prompts to complete your update, if you haven’t already.
-Windows 10 version 1809 is being fully deployed to just about all computers right now. This is the major new version of Windows that was finalized in the Fall of 2018. If you are prompted to install it, make sure you are closed out of all of your work. Go for it. Eek! The next new version of Windows 10 is right around the corner.
I would like to take this opportunity to let you know about some services that I offer that may be new to you.
Shopping Assistant – I can research product options for you before our appointment, during, or we can even go shopping for gear together. Can you say — technology field trip? There are many instances where I can order products for you (ie. Amazon, Best Buy) and bring them to our next appointment. I do not charge a markup on the items themselves, but I will bill you for my time to go to the store, etc. Unless it’s multiple shopping destinations involved – usually this amounts to a half hour charge added on to the appointment billing.
Collages – I started making photo collages when some family members wanted to create a framed poster (20 x 30) for my sister’s bridal shower last summer. I found a program that allowed me to create the perfect memory. You may want a collage for your own digital collection, perhaps to create a record of multiple people or items, moments in time, or to give as a gift. I can create a collage for you with anywhere from 2 to 16 photos. The collage will be saved as a normal picture file. Then you can take it and order prints of an appropriate size (with my help or by yourself). I have attached a sample of my work to this e-mail. Your collage need not have words on it, if that is your preference. Note: this collage was a challenge because not all of the photos were from the digital era. None the less, all were quite happy with the result.
Cellular Services – Here is another niche service that may be just what the doctor ordered in your time of need. Do you need a temporary cell phone number? Do you need a US # for an international visitor or just a local number for someone staying with you for a while? Do you know someone going through a divorce or who is looking to branch off from the family plan in some way? I have the answer. I have SIM cards for cellular providers that operate on all of the major networks — Verizon, ATT and T-Mobile. In short order, I can generate a new # for you or convert (port) your existing number to the new service. I will pop the SIM card in your phone, you will pay for the first month of service (typically $30 to $50 depending on the plan) and you will be good to go. For light use cases or an emergency phone, I also have per minute rate options I could set you up with.
News Flash: I read an article recently about a major big box store (that rhymes with “Sophus Repo”) having to pay the federal government $30 million in a settlement because they were running a tech support scam on their customers. They were luring them in with a “free malware check,” and then telling almost everyone they needed an expensive malware cleaning whether they truly needed it or not. You won’t get those scams with me. Thank you for supporting small business — the HEARTBEAT OF AMERICA.
PSA: All of you with a Google account have probably gotten an e-mail from Google recently about the closing of some of their services. I have already advised a couple of clients in a panic over this issue. Please go back and read the e-mail carefully. Your Google account is NOT closing. Your Google + account is closing (Google Plus). Google what? Yeah, most of you probably never knew that Google launched a half baked social network several years back in an attempt to take on Facebook. By default, you also had a Google + account. I thought it was good for sharing photos and longer text posts than were typically the norm on Facebook. It seemed like a great tool for groups. Unfortunately, it never caught fire. Google + is shutting down on April 2nd. Your Google account and Gmail functionality will be just fine.
Browsers and Ad Blockers – Part 2
Taking all Mac and Windows computers into consideration, the Google Chrome browser is by far the most used in the world. Among my Mac using clients, I would say that 50 to 60% of them use Safari as their primary browser. However, even with them, Chrome is still popular. No matter what your browser of choice is, remember that its critical to have a second browser installed on your computer. Your regular browser may become corrupted, infected, or just not work well on certain sites. That second (or even third) browser can be a lifeline.
On your Safari browser, I had no choice but to install the Ad Block Plus ad blocker. On your Firefox or Chrome browsers, I have installed either Ad Block Plus or uBlock Origin. In recent years I have favored uBlock Origin. It was developed by a Canadian programmer named Raymond Hill. It is open source, provided free of charge, with no donations sought. Unfortunately, in recent years, Ad Block Plus has gone on the take — accepting revenue by allowing “acceptable ads”. This option can be turned off, but it left a lot of users with a bad taste in their mouths.
As with the other major browsers, Google Chrome puts out several updates a year which are delivered to you automatically. You have to remember that Google’s primary business is advertising. Frankly, I am surprised that they did not block the ability to limit ads in Chrome a long time ago. That could be changing. In a new version of Chrome, coming out later this year, changes will be made “under the hood” that render uBlock Origin useless. You will either have to stick with the ads or switch to using Ad Block Plus, which may also be rendered less functional but still operational.
These changes to Google Chrome are proposed at this time and not set in stone. Should they become reality, the Firefox browser will remain unaffected in terms of uBlock Origin. It wouldn’t hurt to make sure that you have a browser other than Chrome installed on your computer. After all, having alternate browsers is about more than just one issue. Having options gives you independence and computing stability. Here are links to options beyond Chrome:
Firefox — Firefox.com
Brave (started by former Firefox CEO) — https://brave.com/
Vivaldi (started by the founders of Opera) — https://vivaldi.com/
Find the browser that fits you.