I wanted to share this sad report that I found online from a former T-Mobile employee. I think it goes to show how the company went downhill over the past two years. I became a T-Mobile customer in 2019 with my wife because of one guy, he was the CEO named John Legere. he was a wild man at the helm with a singular vision. He did change the cellular industry. And on two promotions within my first year as a customer they did, they did literally give me $650 for joining as a customer and then subsequently $500 on my wife’s new Samsung galaxy S 20 phone. John Legere left the company after the sprint merger closed in the summer of 2020. The only thing stopping me from leaving the company now is the amazing deal that we’re getting because my wife is over 55. We get two lines with taxes included for $70 and that includes 50 GB of prioritized data (even though it’s advertised as unlimited data, I’m just telling you the facts. it’s plenty for us.) if I were to switch to Verizon or AT&T with a comparable plan we would be looking at about $140 a month. That $70 a month savings matters to me. However if it were based on principle I would’ve left already.—-

here is one employee‘s account. You can take it for what it’s worth but I think it’s a good testimony of a breakdown of a company that was widely admired 2 to 3 years ago. Feel free to share this email with other people you know that have T-Mobile.

Ref. https://reddit.com/r/tmobile/comments/s4mnic/another_farewell_post_bye_to_my_customers_and/
After a full year of seeing the company crash and burn, I brought my equipment in and dropped it off last night, I have officially quit.
The whys:
My mental health had gone down due to the toxic work culture. I had considered suicide numerous times this year and came extremely close to going through with it but a certain employee (I am sure you know who you are) pointed me to treatment and I am doing better. I know that my life is worth a lot more than this job and want to see my family grow old. If you are struggling with your mental health, please talk to a friend or counselor or call 800-273-8255, it’s not worth it.
Internal misconduct is at an all-time high. I am not going to go too in detail but I suspect some serious lawsuits are building up right now.
Management at T-Mobile has completely given up. (Especially upper management).
The fraud and high-pressure sales culture – Those extra lines, that insurance, those extra phone cases that keep getting added to your bills after you said you didn’t want it, that’s not an accident, those are all things that the activation specialist gets a bonus off. Management doesn’t care, know why? Because they get a kickback and get profit and loss team benefits regardless of how or why something was added to your bill.
Like many other people, I am sick of the outsourcing culture, it has become extremely toxic, I used to stick up for these outsourced reps, but they have dug such a hole lately with all the lies and screwing customers over that I am officially over it.