(A couple of definitions before we start. I have talked about VPN’s before, with the VPN being a piece of software that runs on your computer (or computing device) that runs your internet traffic through a private tunnel. This can be done for privacy, security or both. DNS is the “phone book” through which you look things up on the internet (domain name system). By default you use the DNS of your internet service provider. If you own your own router, you can set a custom DNS (free option) that blocks most malware.)
The best anti virus is a strategy built around defensive computing practices defensive computing practices
– If I could only choose 2 of the following 3: (#1) VPN that has a malware block option, (#2) using Quad 9 or similar as the alternate DNS in my router (which blocks about 99 % of known malware domains) for those situations when I don’t have my VPN on or I have browser bypassing my VPN, or (#3) traditional anti virus software…..
…. I would choose the first 2.
however since it seems like many clients want to have the additional protection of antivirus software….. you have to remember that the typical clients I serve are older adults either at home or in their businesses who are not very technologically savvy and like a lot of customer service and handholding. I don’t necessarily put a lot of weight on antivirus rankings and publications that claim to do those rankings because a lot of them are just paid advertisements.
Traditionally — my go to recommendation for Mac AV has been Intego. They are a French company with local phone support based in Texas. They’ve actually removed viruses from my clients’ computers so that’s why I trust them. The phone support has been excellent when my clients have needed them.
I’ve had good experiences with ESET on the Windows side – and based on my dealings their customer support was located in Southern California even though they are also a European company. I’ve never tried them out on the Mac but I wouldn’t doubt that they are an outstanding product.
Bit Defender has a legendary reputation but I don’t have a lot of real world experience with them. However, it should be known that they provide support by chat, E-mail and phone – so another senior friendly option. Another Mac Anti-virus that I have found valuable in the past — though they are not necessarily known for providing great customer support for seniors is Avast antivirus. I don’t know if they still do this but they had a habit of scanning websites before you visited them which I thought was great. One time a Mac client was going to upload some sensitive information to his accountants website and avast detected that it was compromised. It led to a startling revelation for the accounting firm.
An antivirus that I would like to try out but haven’t is PC Matic. You may have seen a lot of their ads on TV. They’ve recently expanded to support the Mac and they use a very different strategy than traditional antivirus by blocking you from ever accessing tons of harmful websites.
1. Use defensive computing practices, do not click on links or open attachments from people you did not expect to receive them from. Do not re-use passwords. Use an ad blocker in your browsers.
2. If desired, use a VPN that offers malware blocking meaning they block malware domains as one of the filter options. Personally, I use Windscribe VPN but there are others that do this as well.
3. It’s impractical to use the VPN 100% of the time. Frankly, some of my clients just won’t use one period. I actually keep mine on pretty much 100% of the time but I’m allowed to exempt certain browsers so I always exempt one browser and therefore my activity in it is outside the VPN. For those situations that is why I have Quad 9 as the DNS in my router because it blocks 99% of malware domains. Quad 9 is free to use.
4. Antivirus is great for when strategies one through three fail or when you’re dealing with attachments or files on the computer. I would just make sure that the antivirus that you’re using scans all files opened, and ideally that they do a little scan of websites before you visit them. If customer support matters to you, I have given you a couple options that are better in that area. 90% of my Windows clients just use the built in Microsoft Defender. This anti-virus also features Smart Screen but it really only works if you are using the Edge browser. If you are on Windows and you are not paying for a 3rd party anti-virus – consider making Edge your primary browser. It is Chrome based these days and works very much like Google Chrome.