I remember having an open ticket with Xfinity support reps from late December 2019. After months and months, I did not hear back. I contacted @ Comcast Cares on Twitter and got prompt feedback. I know a lot of people have gripes with this company. The biggest thing I have to remind myself and others is — the days of big deals are over. Get real familiar with that price list that comes out twice a year (check your online billing if you don’t get a paper bill). Get familiar with THAT price for your service or services, add on the necessary fees (ugh) and that is what you should expect to pay. Promotions aren’t what they used to be. That era of deal making is fading. Consider other options if they exist. Slowly I am coming to a place of peace with it. I seriously think this company should go with a one price model like TMobile. I think that would help to alleviate a lot of the anger.