Comcast and Frontier: apples and apples?

I will start off with my conclusion — ALMOST.

For the record I am a Comcast internet customer.

There was a big fiasco last fall when ATT transferred their Connecticut assets and accounts to Frontier Communications. Many of the U-Verse customers (fast internet and TV) had significant problems for up to a month after the transition. Some bills did not come in the mail

I had always said before — my objection to ATT / Frontier U-verse was not about billing or prices. I objected to the modems / routers they sent out to their customers. Those devices have caused nightmares for "connected homes" that have several wireless devices: laptops, desktops, printers, etc, etc.

I see myself as being a technology consumer advocate for you. I am willing to at least talk to a company and investigate. That is what I did today. The first thing I want to say is that it was very easy to go online and chat with live representatives (of course I could have called also). I was able to do this WITHOUT being a customer. It’s impossible to do that with Comcast.

Second, all Frontier technical support and customer service representatives are based in the USA. 1 out 2 of times calling Comcast, my calls are routed to their Philippines or Mexico call centers. I have also gotten their Mass and Virginia call centers with great frequency.

But most importantly — are they offering different Internet equipment in Connecticut now? Can I bless their UVerse Internet service? Unless the rep was lying to me — I can. The rep said that the customer can request a model NGV589 (supports Internet and TV) or NGV510 (supports Internet).

With those models configured to do IP Passthrough , you can now easily use your own router (ie. Apple, Linksys, Netgear, Asus, etc). As I have done at home here, I have set up a custom router for many of you. It works so much better than if you use the piece of junk provided by the phone / cable company.

Now if you are a Frontier customer and you only have one computer / device in the house — this e-mail isn’t for you. You really don’t need a separate router. However, that situation doesn’t describe most of my customers. We have tablets, phones, laptops, desktops, and wireless printers.

The bottom line is this — its OK to give Frontier a look for, especially if you are used to fast cable internet speeds. They have an 18 mbps and a 45 mbps internet package that are comparable with cable, if you can get them in your neighborhoods. However, you must request the NGV510 or NGV589 modems. I am telling you "no deal" if it is a multi device household without those modems. You also have to keep in mind that they are not going to support the special setup with these modems. You will have to find out how to do it online or have someone like me do it for you.

The representative quoted me an "everyday price" bundle of TV and Internet that was comparable to Comcast. Frontier tries to distinguish itself by not requiring a contract. That package happened to include 45 mbps internet with their "standard" TV package on 3 TV’s for $113.99 a month with tax. I did not take her up on the offer, but I want to share that I got a good feeling from them.

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