Acronym Update 06/09/07

Dear Friends,

Attention: The June 2007 print version of The Acronym is now online. Feel free to share this if you desire.

Here are a few technical bulletins that you may find of interest:

1) In Connecticut, specifically the West Hartford area…. T-Mobile service has been reported to be increasingly unreliable over the past few months. T-Mobile positions itself as a “bargain play” in the cellular industry. They have added a lot of customers over the past few years, especially in Connecticut, and they have erected new towers to keep up with the demand. Barring defects with the towers themselves, it appears that they simply don’t have the number of towers and capacity to keep up with their growing customer base. I am not a T-Mobile subscriber, but I have nothing but positive things to say about them. They do have their shortcomings, ie. the smallest native service area in the U.S.A., but make up for it with their top notch customer service. If you are a T-Mobile customer and affected by an abnormal occurrence of dropped calls or problems making a call –> contact T-Mobile and voice your concerns. If enough people speak up, they may add additional towers. They have been known to be very responsive to customer feedback. If there has been a serious adverse effect on your cellular experience, don’t hesitate to ask for a bill credit as well.

2) Comcast HSI (cable internet) customers may already be aware of this, but many people notice a significant slowdown in speed between 4 and 10 PM. If you don’t, well that’s great! However, little or no effect during peak hours appears to be the exception and not the rule. People who have heavy download needs, ie. video gamers, those frequently downloading music and software applications, and people sharing large files put the most stress on available cable bandwidth. Since school is almost out for the summer, cable internet users may seem some alleviation from the “evening web surfer blues,” however, I wouldn’t rule out the degraded performance shifting to another time of day. If what I have described has become a serious problem for you, call Comcast and voice your complaints. Your concerns will be noted and if enough people in your area make themselves heard, Comcast does have the power to increase the available bandwidth that is being fed down the pipeline (a.k.a. the cable wires). If it’s absolutely unbearable, you may want to consider DSL.
Drop me an e-mail if other telecom providers are giving you fits. I always like to hear from you.

Thanks for your support,